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Webhooks is a mechanism that allows applications or systems to send real-time notifications or data to other applications or systems

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6 June, 2023




What is Webhooks?

A Webhooks is a mechanism that allows applications or systems to send real-time notifications or data to other applications or systems. It is a way for different services to communicate and trigger actions based on specific events or updates.

Benefits of Webhook

  1. Real-time notifications: Webhooks enable instant and real-time communication between systems, allowing for immediate notifications or updates.

  2. Event-driven automation: They trigger actions or workflows automatically based on specific events or triggers, reducing manual intervention.

  3. Efficient data synchronization: Webhooks facilitate seamless data exchange and synchronization between different applications or services.

  4. Simplified integration: They simplify the integration process between systems, as webhooks provide a standardized and straightforward communication mechanism.

  5. Reduced resource consumption: Unlike polling, webhooks eliminate the need for continuous checking or polling for updates, resulting in lower resource consumption.

  6. Improved scalability: Webhooks allow systems to scale efficiently by handling events and notifications as they occur, without impacting performance.

  7. Enhanced flexibility: Webhooks offer flexibility in terms of defining and customizing the events and actions that trigger notifications, enabling tailored integration scenarios.

  8. Error handling and reliability: Webhooks often include mechanisms for handling errors and ensuring reliable delivery of notifications, providing a robust communication method.

  9. Streamlined workflows: With webhooks, processes and workflows can be automated, resulting in streamlined operations and increased productivity.

  10. Versatility: Webhooks can be used in a wide range of applications, from sending notifications to integrating third-party services and enabling real-time interactions.

How Webhooks Integration will help in Desku?

  1. Real-Time Updates: Webhooks provide real-time updates, which means as soon as an event occurs in Desku, the connected system or application will be notified. This can help in keeping all systems up-to-date with the latest information.

  2. Automation: Webhooks can trigger automated workflows. For instance, if a new ticket is created in Desku, a webhook can trigger an automated response or alert to the relevant team, improving response times.

  3. Integration with Other Systems: Webhooks can help Desku communicate with other systems and applications. This can help in creating a unified platform where all systems can interact with each other seamlessly.

  4. Customization: Webhooks can be customized to trigger specific events. This allows businesses to tailor their workflows according to their specific needs.

  5. Efficiency: By automating processes and ensuring real-time communication between systems, webhooks can significantly improve operational efficiency.

How can you configure Webhook with Desku?

👉Open “browse integrations”

👉Choose “Webhook” to configure it further. 



👉When you install it, you will see the Webhook URL and an API key. 

👉You are ready to go with the Webhook Integration with Desku. Carry the seamless work for handling Customer Support all in one. 

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