One Help Desk For Your Multiple Store

Consists of multiple Ecommerce Stores? No worries, let it all manage within Desku. Talk to all of your Customers.

A multi store screen displaying a product page with different items.

Join 50,000+ brands improving their customer service with Desku

Provide Support, Provide Best Customer Experience

Add Multiple Stores

Manage your multiple stores under a single Desku help desk. This will help your agents to focus on multiple actions from one dashboard itself instead of looking from the multiple tabs and software. From collecting brand inquiries to focusing on resolutions, do it under one roof.

A multi-store circle with several ecommerce logos.
A screenshot of a multi-store ticketing app on a computer.

Organise Tickets, Have Better View at Queries

Arrange the views based on your preference of the brands, channels, customers, teams and surely anything you like. This provides the flexibility to view and organise the Desku in a way that works perfectly fine for you.

Automate Priorities of Customer Queries

Make use of our automated workflow tools that assigns the tickets to the right person or a team according to the customer’s queries and subject.

A multi-store group of people are shown on a screen.
A blue lightning bolt icon on a white background with a multi-store concept.

Create macros according to your brand

Speed up your response time by creating the template for the replies to answer the common queries of customers. Create a varied template of your brand to easily reply to the questions of customers and avoid wasting time by answering the same kind of questions.

A multi-store icon with a red roof standing out in black and white.

Add your multi-platform stores

Do you have stores on Shopify and WooCommerce both? Well, easily manage your multiple stores of different platforms from one! Increase the efficiency and focus on building your business by managing your customers from multiple stores in one workspace.

A square icon with a blue line on it representing multi-store functionality.

Make rules according to your brand

Do not worry about taking up a load of so many tasks to manage in Helpdesk Support Solution. Take control of activities that should be automated and which should be not with the help of Desku's powerful tools.

An icon of a person with a red dot, representing the multi-store feature.

Connect multiple social accounts

A red lightning bolt on a white background with a multi store.

Add your own custom email signatures

Add your brand’s signature at the end of the mail to avoid adding the information of the company at the last of every mail reply to customers every time.

A blue icon with a headset and a speech bubble, perfect for multi-store customer support.

All-time support for your team

Do not worry about managing your eCommerce store, our team will set it up right for you so that you do not have to keep your customers waiting.'

How Our Customers Deliver Exceptional
Support Leveraging Automation?

How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.

Access order management logo on a black background.
  • 900
    Ticket Per Months
  • 4
    Support Agent
  • Zendesk
    Previous Helpdesk

How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

An ariga logo featuring order management.
  • 3 to 6
    Support agents
  • +200
  • 20%
    Orders w/questions

Get Automated Help Desk Platform

An illustration of a self-service phone with an email on it.


Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.

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Intent and sentiment analysis

Let us comb through every ticket that you recieve so you don't have to. Leverage and understand the sentiment of customers and enable the automation tools in Desku.

A group of self-service icons labeled as 'new'.


Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.