Get the Accurate Support Control with Reports

View your ticket volume from multiple channels. Fuel your planning by interpreting the metrics to measure efficiency. Also, mark the support agent activity time that is spent on bringing the solution to their customers.

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Join 50,000+ brands improving their customer service with Desku

Accurate Answers to Every Question Type

Efficient Key Metrics

Have a count on every effort you are putting in resolving customers' queries. Get to know how many messages it takes to close a single ticket of a customer, what is your first reply on social media accounts? Get all the insights from the powerful tool of measuring it with the key metrics.

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A high-performance screen shot of the woocommerce order page with excellent support.

Know Your Average Response Time

Every ticket customers need a different kind of attention for resolving it. It helps in channelising the average resolution time provided by your support agent. Guide your support team with improvements if needed and flood your tickets with 5-star ratings.

Study The Ticket Flow Ratio

There will be days that will be a lot busier compared to other days with the flooding of customer tickets. Get to know when you receive the maximum number of tickets or inquiries. Optimise your resources by studying the heat map so that you are not left without answering any customers.

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Accurate Statistics To Empower Your
Support Team

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One response ticket type

Depending on the queries, sometimes a ticket is closed with a single reply and sometimes it takes 4-5 messages to close tickets or even more. Know your average response time.

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Query at a glance through Tags

You will know your queries at a glance by reading the subject of the ticket. Sort and solve tickets with the urgency of the customer’s query.

Order management: a square with an x in the middle is a visually striking and easily identifiable symbol that represents effective order management.

Track Maximum Ticket coming from platform

Depending on the business, customers tend to approach you from different platforms. Get to know from where customers are approaching the most

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Business support performance, simplified

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Track Down the Financial Status

Do not miss out an opportunity to have conversation with your customers, retain them or bring more sales into business. With the better consistency and timely response, it becomes easy to fetch customers.

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Know stats of a particular channel

Get a closer look at each social media platform Instagram, Twitter, or Facebook. Easily filter out the ticket with the channel, support agent, or subject of the ticket.

How Our Customers Deliver Exceptional
Support Leveraging Automation?

How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.

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  • 900
    Ticket Per Months
  • 4
    Support Agent
  • Zendesk
    Previous Helpdesk

How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

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  • 3 to 6
    Support agents
  • +200
  • 20%
    Orders w/questions

Automate your Ecommerce Store

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Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.

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Intent and sentiment analysis

Let us comb through every ticket that you recieve so you don't have to. Leverage and understand the sentiment of customers and enable the automation tools in Desku.

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Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.