Connect better with efficient features
Integrate Desku with apps and tools your team uses every day. Simplify your customer service workflow & save time
Powerful Integration
Everything is here.
Well-known and most used applications are integrated into the Desku for smooth working flow.
Everything at your finger tips
Rich & Powerful Text Editor!
Format your texts for aligning them with the best representation. Make it more engaging by adding visuals and images.
Knowledge Base Articles
Article Feedback
Let the article readers give away the reviews on your article according to their preference. Articles can be either upvoted or downvoted.
QUICKER RESPONSE
Uniformity in giving replies!
May it be any repeated questions by customers, answer them proactively and let them know you are there for them. Study their question, anticipate, and answer them quickly.
TICKETING SYSTEM
Assign Ticket
Assign tickets to the right team member according to ticket subject and category. It helps in the easy management of resolving queries
TICKETING SYSTEM
Ticket History
Know everything that you have already talked to your customers. Get the full history and refer to the conversation with your customers.
TICKETING SYSTEM
Dynamic Ticket Status
As every business comes with different needs, ticket status can be customized for variable Ticket Queries.
Pinned and Starred Ticket
Pin tickets on top as per the priority and importance. Mark ticket as starred, for claiming it on the important ticket list. This will help in resolving tickets quickly.
Private Notes On Tickets
Add short messages on ticket threads that will be visible to your team. This will help in finding tickets easily ultimately saving your precious time.
HELPDESK
Help Center To Livechat Widget
Provide sustainable self-service for customers even when you are offline. Help even when support agents are not available.
Saved Replies
Speed up the response time by creating the answers for your customers of repetitive questions asked.
Roles And Permission
Recreate the responsibilities and assign roles to the team members to create a smooth working flow.
Perform Bulk Actions
Build a detailed help center, let customers find the information they need without getting in touch with the support team.
External Help Center
Build a detailed help center, let customers find the information they need without getting in touch with the support team.
Consistent Branding
Easy customization with your Knowledge Base references and maintain consistency in providing the information to Customers.
Rich Text Article
Create articles by adding visuals, do formatting text and images within the editor for a well-designed masterpiece.
Seamless yet Omnichannel
Why Choose Desku?
Tricky Question right? Well, here are some points to justify this question.
Everything at Unified Inbox
Organizing things are hard when your customers are connecting from multiple channels, that's where desku helps you.
Seamless Integration
Desku helps your team to be more productive by providing the seamless integration under one roof.
No More complex Setups
Getting on board with Desku is easier. Get a free trial, and register with the appropriate plan that works for you, in just 15 minutes.
Business at a glance
Analytics And Reports
Track your performance, activity, and real-time ongoing trends. Get hands-on with the accurate data and the working report that is generated for better performance.
Seamless Conversations
Livechat Widget
Never leave your customers hanging! Give instant replies to maximum customers but with fewer efforts as we have sharply optimized the agent interface and its tools.
New Ticket Notifications
Get notification of each new ticket generated without staying logged in all the time in your helpdesk.
Custom Domain & CNAME
Make your customer feel comfortable and secure with your brand name by using the “Custom Domain” feature
Access Helpcenter
Help your customers Quickly by browsing topics and searching articles related to their queries from the search bar.
Advance Reporting
Quickly access reports for better analysis. Accurate reports and analytics will help in providing a better business.