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Integrate Desku with apps and tools your team uses every day. Simplify your customer service workflow & save time
Self Service
Provide your customers with instant answers and full resolutions on your website.
Order Management
Desku gives your agents the tools to effortlessly recommend products from your store and fully manage orders without ever leaving the helpdesk.
Intent Sentiment Detaction
Leverage intents and sentiment detection to enable automation and other efficiency tools in Desku. We comb through every ticket so you don’t have to.
Customer Sidebar
Customize your helpdesk to show the most relevant information from over 65+ leading ecommerce applications.
May it be any repeated questions by customers, answer them proactively and let them know you are there for them. Study their question, anticipate, and answer them quickly.
Rules
Trigger actions based on personalized information. Provide shipping updates and other important information to your customers without lifting a finger.
Support Performance
Simplified metrics that connect ticket volume with channels, agent activity and more. Easy-to-interpret data and insights to measure your efficiency and fuel your planning.
Revenue Statistics
Keep track of the conversations that bring revenue. Every customer interaction is an opportunity to build stronger relationships that drive sales.
Multi Store
Talk to your entire customer base on any channel, for any store. All plans include unlimited brands, so your agents can work in one platform and have cross-store context.
Provide sustainable self-service for customers even when you are offline. Help even when support agents are not available.
Speed up the response time by creating the answers for your customers of repetitive questions asked.
Recreate the responsibilities and assign roles to the team members to create a smooth working flow
Build a detailed help center, let customers find the information they need without getting in touch with the support team.
Build a detailed help center, let customers find the information they need without getting in touch with the support team.
Easy customization with your Knowledge Base references and maintain consistency in providing the information to Customers.
Create articles by adding visuals, do formatting text and images within the editor for a well-designed masterpiece.
Tricky Question right? Well, here are some points to justify this question.
Everything at Unified Inbox
Organizing things are hard when your customers are connecting from multiple channels, that’s where desku helps you.
Seamless Integration
Desku helps your team to be more productive by providing the seamless integration under one roof.
No More complex Setups
Getting on board with Desku is easier. Get a free trial, and register with the appropriate plan that works for you, in just 15 minutes.
Track your performance, activity, and real-time ongoing trends. Get hands-on with the accurate data and the working report that is generated for better performance.
Never leave your customers hanging! Give instant replies to maximum customers but with fewer efforts as we have sharply optimized the agent interface and its tools.
Get notification of each new ticket generated without staying logged in all the time in your helpdesk.
Make your customer feel comfortable and secure with your brand name by using the “Custom Domain” feature
Help your customers Quickly by browsing topics and searching articles related to their queries from the search bar.
Quickly access reports for better analysis. Accurate reports and analytics will help in providing a better business.
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