Connect better with efficient features

Integrate Desku with apps and tools your team uses every day. Simplify your customer service workflow & save time

Powerful Integration

Everything is here.

Well-known and most used applications are integrated into the Desku for smooth working flow.

Everything at your finger tips

Rich & Powerful Text Editor!

Format your texts for aligning them with the best representation. Make it more engaging by adding visuals and images.

Knowledge Base Articles

Article Feedback

Let the article readers give away the reviews on your article according to their preference. Articles can be either upvoted or downvoted.

QUICKER RESPONSE

Uniformity in giving replies!

May it be any repeated questions by customers, answer them proactively and let them know you are there for them. Study their question, anticipate, and answer them quickly.

TICKETING SYSTEM

Assign Ticket

Assign tickets to the right team member according to ticket subject and category. It helps in the easy management of resolving queries

TICKETING SYSTEM

Ticket History

Know everything that you have already talked to your customers. Get the full history and refer to the conversation with your customers.

TICKETING SYSTEM

Dynamic Ticket Status

As every business comes with different needs, ticket status can be customized for variable Ticket Queries.

Pinned and Starred Ticket

Pin tickets on top as per the priority and importance. Mark ticket as starred, for claiming it on the important ticket list. This will help in resolving tickets quickly.

Private Notes On Tickets

Add short messages on ticket threads that will be visible to your team. This will help in finding tickets easily ultimately saving your precious time.

HELPDESK

Help Center To Livechat Widget

Provide sustainable self-service for customers even when you are offline. Help even when support agents are not available.

Saved Replies

Speed up the response time by creating the answers for your customers of repetitive questions asked.

Roles And Permission

Recreate the responsibilities and assign roles to the team members to create a smooth working flow.

Perform Bulk Actions

Build a detailed help center, let customers find the information they need without getting in touch with the support team.

External Help Center

Build a detailed help center, let customers find the information they need without getting in touch with the support team.

Consistent Branding

Easy customization with your Knowledge Base references and maintain consistency in providing the information to Customers.

Rich Text Article

Create articles by adding visuals, do formatting text and images within the editor for a well-designed masterpiece.

Seamless yet Omnichannel

Why Choose Desku?

Tricky Question right? Well, here are some points to justify this question.

Everything at Unified Inbox

Organizing things are hard when your customers are connecting from multiple channels, that's where desku helps you.

Seamless Integration

Desku helps your team to be more productive by providing the seamless integration under one roof.

No More complex Setups

Getting on board with Desku is easier. Get a free trial, and register with the appropriate plan that works for you, in just 15 minutes.

Business at a glance

Analytics And Reports

Track your performance, activity, and real-time ongoing trends. Get hands-on with the accurate data and the working report that is generated for better performance. 

Seamless Conversations

Livechat Widget

Never leave your customers hanging! Give instant replies to maximum customers but with fewer efforts as we have sharply optimized the agent interface and its tools.

New Ticket Notifications

Get notification of each new ticket generated without staying logged in all the time in your helpdesk.

Custom Domain & CNAME

Make your customer feel comfortable and secure with your brand name by using the “Custom Domain” feature

Access Helpcenter

Help your customers Quickly by browsing topics and searching articles related to their queries from the search bar. 

Advance Reporting

Quickly access reports for better analysis. Accurate reports and analytics will help in providing a better business. 

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