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What is the custom status?

A custom status is a personalized update that individuals or businesses can set on their profiles or projects to communicate their current situation or progress. It’s a powerful tool that allows for real-time communication and transparency. This feature is often found in project management tools, social media platforms, and communication apps, enhancing the user’s ability to express their current state or project status.

For instance, a team member could set their status as ‘Working on Project X’, providing immediate insight into their focus area. This simple yet effective tool fosters better collaboration, reduces miscommunication, and streamlines workflow, making it an essential feature in today’s digital workspace.

Importance of Custom Status in Customer Communication

When it comes to customer communication, custom status plays a crucial role in ensuring a smooth and efficient process. By defining unique status categories, businesses can effectively manage customer inquiries, requests, and orders. Moreover, custom status allows businesses to keep customers informed about the progress of their queries, providing transparency and clarity.

With custom status, businesses can customize their communication system to align with their specific needs. This flexibility enables them to tailor their customer communication workflow, enhancing organization and streamlining customer interactions. By utilizing custom status, businesses can improve their overall customer service experience, leading to increased customer satisfaction and loyalty.

How to Effectively Use Custom Status

To make the most out of custom status, businesses should consider the following tips:

  • Define clear status categories: Create distinct categories that accurately represent the stages of customer communication. This will help both employees and customers understand the progress of their requests.
  • Communicate status updates: Regularly update customers on the status of their inquiries through clear and concise notifications. This ensures transparency and reduces customer anxiety.
  • Utilize automation: Implement automation tools to trigger status updates and notifications based on predefined rules. This saves time and ensures consistent communication.
  • Track analytics: Use analytics to monitor the effectiveness of custom status in customer communication. Analyzing data can uncover areas for improvement and enable businesses to refine their communication strategies.

The Impact of Custom Status on Customer Satisfaction

Custom status has a significant impact on customer satisfaction. By providing customers with real-time updates on their inquiries, businesses show their commitment to transparency and fulfilling customer expectations. This proactive approach fosters trust and enhances the overall customer experience.

Moreover, custom status allows businesses to address customer concerns promptly. Whether it’s acknowledging receipt of a request or informing customers about delays, timely updates through custom status can alleviate frustration and reinforce the impression of reliable customer service.

Best Practices for Implementing Custom Status

Implementing custom status effectively requires adherence to best practices:

  • Avoid overwhelming status options: Keep the number of status categories manageable to avoid confusion and unnecessary complexity for both customers and employees.
  • Use descriptive and intuitive labels: Ensure the labels used for each status category are easy to understand and provide clear information about the progress of customer inquiries.
  • Regularly review and update status categories: Periodically assess the effectiveness of current status categories and make adjustments as needed to meet evolving business requirements and customer expectations.
  • Train employees: Properly train employees on the use and significance of each status category to ensure consistent application and accurate communication with customers.

Frequently Asked Questions about Custom Status

What are the benefits of using custom status in customer communication?

Custom status offers several benefits, including:

  • Improved organization and tracking of customer inquiries.
  • Enhanced transparency and customer communication.
  • Increased customer satisfaction due to proactive updates.
  • Streamlined workflow and efficient handling of customer requests.

How does custom status improve customer satisfaction?

Custom status improves customer satisfaction by providing real-time updates on the progress of their inquiries. This transparency helps manage customer expectations, reduces uncertainty, and fosters trust between businesses and their customers.

What are some best practices for implementing custom status?

Implementing custom status effectively involves:

  • Creating clear and intuitive status categories.
  • Regularly updating and refining status categories based on business needs.
  • Training employees on the proper use and importance of each status category.

Can custom status be used in all types of customer communication?

Yes, custom status can be utilized in various customer communication channels, including email, live chat, phone calls, social media, and more. The flexibility of custom status allows businesses to adapt its use to different communication platforms and systems.

How to effectively manage custom status in a customer communication system?

Effective management of custom status in a customer communication system involves:

  • Clearly defining status categories that align with the stages of customer communication.
  • Ensuring consistent and timely updates on customer inquiries through automated notifications.
  • Regularly analyzing data and customer feedback to improve the efficiency and effectiveness of custom status implementation.

Definition of Custom Status

Custom status is a feature in a help desk software that allows the user to create unique status types. It enables customer support teams to tailor the support process to suit their specific business needs.

Importance in Help Desk

Custom status is an essential feature for businesses that want to have complete control over their support process. It allows them to create status types that enable them to track their customer requests effectively. It ensures that no customer query falls through the cracks, leading to customer satisfaction.

Practical Instances

Suppose a business has a more extensive customer base and requires more than the default status to categorize the support queries for tracking and prioritization. In that case, custom status is crucial. For example, a custom status like “Waiting for information from the customer” for a support query can help a business to identify queries that are not resolved due to the need for additional information from the customer.

Another practical instance could be prioritizing urgent queries. A business can create a custom status that is specific to high-priority support queries. In this scenario, it would be easier for support agents to identify urgent requests that need immediate attention.

Major Benefits for Customers

The primary benefit of custom status for customers is prompt and efficient customer support. With custom status, customer requests can be precisely categorized, and customers can be informed of the status of their query or issue. For example, if the custom status is “Under Review,” the customer would understand that their query is being looked into, leading to customer satisfaction.

Custom status also helps businesses to prioritize urgent customer queries and offer prompt solutions. As a result, customers have a positive experience with the business and are more likely to give repeat business.


Custom status is an essential feature for businesses that prioritize excellent customer support. With custom status, businesses can create unique status types that tailor their support process and ensure customer satisfaction. Therefore, businesses that invest in a help desk software with custom status are likely to retain their customers and grow their business.

So, if you want to prioritize customer support, choose a help desk software with custom status and customize your support process to suit your business needs.

Keywords: Custom status, help desk, customer support, practical instances, benefits for customers.

lets learn more about other jargons also

Ticket status in the help desk and customer support industry refers to the current position of a customer’s query or ticket in the resolution process. It is essentially a timestamp that indicates the progress made by the support team in addressing the customer’s issue. The status can be categorized into different stages such as new, open, pending, resolved, or closed, providing transparency, and clarity to both the support staff and customers. A clear and updated ticket status enables customers to be aware of the support team’s progress and helps support agents to prioritize tasks appropriately, delivering a better quality of service.

Ticket priority is a crucial aspect of the help desk and customer support industry. It is a system of ranking the importance of support tickets and prioritizing the support team’s efforts accordingly. The priority levels can range from low to high depending on the severity of the issue and its impact on the customer’s business or satisfaction. Assigning priority levels ensures that the critical issues are addressed first and receive prompt attention, while lesser important or general inquiries can be handled later. Prioritization helps to streamline the support team’s workflow and improves the overall efficiency of the support process, lowering resolution time, and enhancing customer satisfaction.

FAQs About What is a Custom Status?

Custom Status is a feature that allows you to create a personalized status message that will be visible to your contacts.
You can use Custom Status to communicate your current availability, or to provide additional information about yourself. For example, you could set your custom status to “Working from home today” or “On vacation until next week”.
To set your Custom Status, go to your profile and click on the status icon. From there, you can type in your personalized message and save it.
Yes, you can change your Custom Status at any time. Simply go to your profile and click on the status icon to edit your message.
Your Custom Status will be visible to all of your contacts on the platform.

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