Automate Customer Support With Power Of
AI & Automations

✅AI Shopping Assistant personalised for your brand
✅No-Code AI Bot Builder
✅Connect WhatsApp with Desku to convert Visitors into Customers
✅Unified Shared Inbox for effortless team collaboration
✅No Code Multiple Integrations

Customer Support Software That covers all Your Business needs

  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
  • Marketing
  • Surveys & Forms

Table of content

What is instant chat?

Instant chat, also known as live chat, is a real-time communication feature that allows immediate interaction between businesses and customers. It’s a digital tool that facilitates instant messaging, providing a platform for quick responses and direct engagement. This feature is often embedded on websites, enabling customers to seek assistance or make inquiries without leaving the page.

Instant chat enhances customer service by providing immediate solutions, thus improving customer satisfaction. It’s a cost-effective tool that boosts sales, as it can influence purchasing decisions by addressing customer concerns promptly. In today’s fast-paced digital world, instant chat is a vital tool for effective customer communication.

FAQs About What is Instant Chat?

Instant chat is a type of online communication that allows users to send and receive messages in real-time. It is often used for customer service, online gaming, and other forms of communication. Instant chat is different from email in that it is faster and more interactive.
Instant chat works by allowing users to communicate with each other in real-time. It is typically done through a chat window or app, where users can type messages and send them to the other person. The messages are then received almost instantly, allowing for a quick and easy conversation. Instant chat can be used for both personal and business purposes, and is a great way to stay connected with friends, family, and colleagues.
Instant chat offers a number of benefits for businesses and individuals. It allows for real-time communication, which can help to speed up the resolution of customer service issues, facilitate collaboration between team members, and enable quick decision-making. Instant chat also provides a more personal way to communicate, allowing for more meaningful conversations. Additionally, it can be used to share files and documents, making it a great tool for remote teams. Finally, instant chat is often more cost-effective than other forms of communication, such as phone calls or emails.
Instant chat features include real-time messaging, file sharing, audio and video calling, group chat, and more. Instant chat also allows users to customize their chat experience with features such as custom emojis, GIFs, and stickers. Additionally, users can create chat rooms, share their location, and set up notifications for when someone is typing or has read a message.
Instant chat is a great way to communicate with customers in real-time. It allows you to quickly answer customer questions, provide support, and build relationships. To use instant chat, you’ll need to set up a chatbot or live chat system on your website. This will allow customers to send messages to you and receive an immediate response. You can also use instant chat apps like WhatsApp, Facebook Messenger, or Skype to communicate with customers.