Desku: Powerful and Affordable Drift Alternative

Are you looking for Drift Alternatives? You might be because of its high pricing and some fixed annual contracts. We are here to provide with the best Drift Alternative with the better functionality but not burning your pockets.

14 Days Free Trial. No credit card required.

Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over Drift?

Burning pockets does not mean the best

Business=profits, where is the profit if your half of the earnings are spent behind paying to customer support platforms? The reason you might be looking for the Drift Alternative is the money that is wasted. Desku is not just affordable but it is AI-equipped help desk customer support platform that helps in managing operations. Why Desku?

Pricing plans are transparent and clear
No hidden charges
Charges applied to same for all business sizes

Business loyalty is more about equality and as an alternative to Drift, we are much more leaned towards providing the transparency and serving equal to our customers no matter the business size.

Faster and quicker resolutions, because we listen!

We hear you, always 24/7 which is one of the promising acts that any company can provide. Customers will always remember the customer experience they had with the company no matter the product or service that is provided. But how?

Proactive customer engagement for instant communication with customers
Unified inbox to resolve queries from under one roof
Self-service for customers to solve common and repeated queries
No-Code chatbot builder for resolving customer queries automatically
24/7 support agents on toes incase of major issues

We believe in providing equal and dedicated customer support to our customers and diving deep into their problems for precise resolutions. Never compromise on the quality to serve customer experience.

Avoid manual efforts, let us do it for you

ChatGPT-powered automation features are integrated to resolve almost 62% of the manual efforts to manage customer queries. Achieve your goals by simply availing the suitable plan and you are good to go, unlike a complicated alternative to Drift. How can you simplify your task?

No-code chatbot builder for automating customer conversation
Virtual AI-Assitant-Eva for the automated assistance
Ticket summarisation, generating answers, sentiment generation, and much more

What better than customers getting approached automatically and never going back without not getting answers? Train the AI bot to give the precise answers that visitors/customers are looking for.

Desku vs. Drift

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences


Pricing
Highest Plan Highest monthly plan as displayed on the pricing page	-	29$/mo
Chat Seat Included Number of seats included in the highest plan	1	1
Additional seat The cost for each additional seat added to the monthly bill	-	$29 / mo
Contacts Number of contacts allowed for the plan	Unlimited	50000
Annual billing for 20 users Total yearly price to be paid	-	$2900
Shared Inbox test	test	test
Cloud-Hosted Platform that works in the browser, no need to download any software	fa-check
Mobile Apps Ability to work from Android or iOS	fa-check
Desktop Apps Ability to install dedicated software for Windows and MacOS	fa-check
Customers' ratings Measure customers' satisfaction through dedicated surveys	fa-check
Routing rules Route and assign conversations manually or automatically between teams	fa-check
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps	fa-times
Private notes & mentions Collaborate in real-time with teammates	fa-check
Reminders Setup alerts to follow up on specific cases	fa-check
API Build custom behaviors through dedicated APIs	fa-check
Visitor Banning Ban abusive visitors or customers from contacting you	fa-check
File sharing Share files through multiple channels	fa-check
Canned responses Access templated messages from a shared library	fa-check
Contact form Add a contact form on your website	fa-times
Customer portal Centralize tickets into an individual view for each customer	fa-check
Livechat test
Visitors details Get visitors' details when you receive a message	fa-check
Javascript integration The live chat is loaded using Javascript	fa-check
Chat trigger Push proactive messages through the chatbox	fa-check
Live chat Web SDK Build custom behaviours for your live chat using Javascript code	fa-times
Message Sneak-peek See what the user is writing before the message is sent	fa-times
Live translate Automatically translate messages on multiple channels	fa-times
Chat transcript Send a sum up of the conversation	fa-check
Customization Personalize the way the chatbox is displayed	fa-check
Co Browsing Access customers' screen to co-browse with no additional plugin	fa-times
Multisite Ability to be used through multiple websites	fa-check
Video and audio calls Start an audio or video call from the live chat with no additional plugin	fa-check
Speed Impact The time it takes the live chat to be fully loaded	7.8s	1,6s
Branding removal Prevent the brand's vendor to be displayed	fa-check
Multilingual Adapt the live chat context to customers' language	fa-times
Chatbot test
Chatbot builder Craft chatbot scenarios without coding skills	fa-check
Draft scenarios Experience chatbot workflow in draft mode	fa-check
Input fields Form and lead capture through chatbot	fa-check
Keyword intents Trigger chatbot based on specific keywords	fa-check
Condition blocks Adapt the behavior on specific conditions	fa-check
Chatbot API Connect external data or craft custom chatbot scenarios	fa-times
Campaigns
Targeting options Personalize the list of targeted users	fa-check
Dynamic data Insert dynamic data in your templates	fa-check
Email & Chat sequences Push sequences on multiple channels	fa-check
Templates Save and manage email or chat templates	fa-check
Knowledge base test	test	test
Knowledge base Create a help center for your customers and leads	fa-times
Web SDK Personalize interactions with Javascript	fa-times
Password protected Protect your articles with a password	fa-times
Multilingual Make your articles available in multiple languages	fa-times
Personalization Customize the look and feel of your knowledge base	fa-times
Custom domain name Attach the knowledge base available to your domain	fa-times
Contact management
User profile Detailed view of your customers' information	fa-check
Advanced filters Create a customized list of users	fa-times
Tags & Segments Tag a group of users to gather them under one flag	fa-check
CRM integrations Connect your inbox with leading CRMs	fa-check
Zapier Integration Connect your inbox with Zapier	fa-check
Contact import Import contact from a file	fa-check
User activity See users' activity on your website	fa-check
See Pricing	See pricing	See pricing