Desku: Smarter HelpCrunch Alternatives to automate customer support

Running a business takes the multiple operation on the go all the time but you can totally rule over one is customer support operations. With the best Helpcrunch Alternative you can streamline the customer support process and gradually elevating the customer experience.

14 Days Free Trial. No credit card required.

Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over HelpCrunch?

AI-Powered Automation Platform: The transformation you need

Desku is an AI-powered help desk feature that helps to navigate customer queries automatically with the equal benefit of a righteous human hand-off process.

No-code chatbot builder helping to automate the customer conversation.
ChatGPT-powered advanced automation features to ease down the manual work
Summarise tickets, detect the intention of customers or generate answers to their queries with Desku
AI-Assistant-EVA is the virtual partner for your business

Tear down the Help Scout’s basic functionality and upgrade how you provide customer support. A Helpcrunch Alternative that you are searching for is just a click away to be yours.

Have an accurate insight into your business effortlessly

With accurate reports and analytics get the business at a glance and overcome what needs to be done and updated. How does reports and analytics feature makes the work easier?

Insights on accurate ticket interaction
Customer-resolved queries and insights
Performance management of customer support agent
Overall insights on the running business to get regular upgrades on what customers expect

Have your business at a glance with the by-default reports and analytics to get the business running and update it on what customers expect from your business. A seamless way to manage the business is by having all the insights. The alternative to Helpcrunch that you are looking for.

Customer support on your finger tips [Mobile Application Android and iOs]

Minimal efforts to provide accurate customer support anywhere on the go. Get all the customer queries on your hands to approach your customers back anytime and anywhere. How?

Easy downloads on Android and iOs
Attractive UI with all the web-like functionalities
Cross-platform experience
Provide quality customer experience 24/7
Regular updates for better functionality

With the better mobile application installation, it becomes easier for support agents to provide customer support with convenience. Desku fulfils all the requirements that you are looking for in an alternative to Helpcrunch. Explore More!

Desku vs. HelpCrunch

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences


Pricing
Highest Plan Highest monthly plan as displayed on the pricing page	$495 / mo	29$/mo
Chat Seat Included Number of seats included in the highest plan	Unlimited	1
Additional seat The cost for each additional seat added to the monthly bill	-	$29 / mo
Contacts Number of contacts allowed for the plan	50 000	50000
Annual billing for 20 users Total yearly price to be paid	$5,940	$2900
Shared Inbox test	test	test
Cloud-Hosted Platform that works in the browser, no need to download any software	fa-check
Mobile Apps Ability to work from Android or iOS	fa-check
Desktop Apps Ability to install dedicated software for Windows and MacOS	fa-times
Customers' ratings Measure customers' satisfaction through dedicated surveys	fa-check
Routing rules Route and assign conversations manually or automatically between teams	fa-check
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps	fa-times
Private notes & mentions Collaborate in real-time with teammates	fa-check
Reminders Setup alerts to follow up on specific cases	fa-check
API Build custom behaviors through dedicated APIs	fa-check
Visitor Banning Ban abusive visitors or customers from contacting you	fa-check
File sharing Share files through multiple channels	fa-check
Canned responses Access templated messages from a shared library	fa-check
Contact form Add a contact form on your website	fa-check
Customer portal Centralize tickets into an individual view for each customer	fa-check
Livechat test
Visitors details Get visitors' details when you receive a message	fa-check
Javascript integration The live chat is loaded using Javascript	fa-check
Chat trigger Push proactive messages through the chatbox	fa-check
Live chat Web SDK Build custom behaviours for your live chat using Javascript code	fa-times
Message Sneak-peek See what the user is writing before the message is sent	fa-check
Live translate Automatically translate messages on multiple channels	fa-times
Chat transcript Send a sum up of the conversation	fa-check
Customization Personalize the way the chatbox is displayed	fa-check
Co Browsing Access customers' screen to co-browse with no additional plugin	fa-times
Multisite Ability to be used through multiple websites	fa-check
Video and audio calls Start an audio or video call from the live chat with no additional plugin	fa-times
Speed Impact The time it takes the live chat to be fully loaded	-	1,6s
Branding removal Prevent the brand's vendor to be displayed	fa-check
Multilingual Adapt the live chat context to customers' language	fa-check
Chatbot test
Chatbot builder Craft chatbot scenarios without coding skills	fa-times
Draft scenarios Experience chatbot workflow in draft mode	fa-times
Input fields Form and lead capture through chatbot	fa-times
Keyword intents Trigger chatbot based on specific keywords	fa-times
Condition blocks Adapt the behavior on specific conditions	fa-times
Chatbot API Connect external data or craft custom chatbot scenarios	fa-times
Campaigns
Targeting options Personalize the list of targeted users	fa-check
Dynamic data Insert dynamic data in your templates	fa-check
Email & Chat sequences Push sequences on multiple channels	fa-check
Templates Save and manage email or chat templates	fa-check
Knowledge base test	test	test
Knowledge base Create a help center for your customers and leads	fa-check
Web SDK Personalize interactions with Javascript	fa-check
Password protected Protect your articles with a password	fa-check
Multilingual Make your articles available in multiple languages	fa-check
Personalization Customize the look and feel of your knowledge base	fa-check
Custom domain name Attach the knowledge base available to your domain	fa-check
Contact management
User profile Detailed view of your customers' information	fa-check
Advanced filters Create a customized list of users	fa-check
Tags & Segments Tag a group of users to gather them under one flag	fa-check
CRM integrations Connect your inbox with leading CRMs	fa-check
Zapier Integration Connect your inbox with Zapier	fa-check
Contact import Import contact from a file	fa-check
User activity See users' activity on your website	fa-check
See Pricing	See pricing	See pricing