Desku: Proprofs alternative for the better AI feature implementation in customer support

Customer support tools are to manage and automate the customer queries all together and for that you need the right and accurate tool that will help to understand your customers better.

14 Days Free Trial. No credit card required.

Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over Proprofs?

Modern Chat Solutions for Modern Business

Desku has the most modern Live Chat widget to implement in the business website to have a practice conversation with your customers. Why Desku’s live chat widget is something you cannot afford to miss out on!

It can be customized to enhance the branding
Knowledge base implementation for customers to help themselves
No-Code chatbot builder for quick customer engagement

Alternative to Proprofs is something that one will always go for if they want uncomplicated Live Chat installation for their business with very simple widget functioning and enhancing their customer engagement.

Attractive organisation and clean UI for the usage

With the regular updates in the design and the features and functionality, it has been loved by the customers. The clean UI/UX of Desku helps users navigate the actions easily.

Customised views to manage ticket queries
Easy reset to the default view with one click
Different sections for saved views to operate
Filters and sorting for easy navigation
Landscape view of the ticket query

For users, it becomes easier to build trust if the platform is easy to use and when all the operations can be carried out seamlessly. If you are looking for one of the attractive help desk platforms then Desku is the best Proprofs alternative.

Let your customers feel like a home

Make them feel like they are having a conversation with the human. No doubt of the AI-powered customer support platform but it has one one-click 24/7 human handoff feature that will never make customers feel unwanted or unanswered.

Easy assigning of tickets will help to resolve the queries very specifically
Manage tickets with the status management (close, open, pending, etc)
Helps in achieving the inbox zero goal
Manage customers from multiple channels

Modern customers need modern solutions, and that’s what an alternative to Proprofs Desku provides. It never lets the business owners or support agents feel overwhelmed by incoming customer queries.

Desku vs. Proprofs

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences


Pricing
Highest Plan Highest monthly plan as displayed on the pricing page	-	29$/mo
Chat Seat Included Number of seats included in the highest plan	Custom	1
Additional seat The cost for each additional seat added to the monthly bill	-	$29 / mo
Contacts Number of contacts allowed for the plan	Unlimited	50000
Annual billing for 20 users Total yearly price to be paid	-	$2900
Shared Inbox test	test	test
Cloud-Hosted Platform that works in the browser, no need to download any software	fa-check
Mobile Apps Ability to work from Android or iOS	fa-check
Desktop Apps Ability to install dedicated software for Windows and MacOS	fa-check
Customers' ratings Measure customers' satisfaction through dedicated surveys	fa-check
Routing rules Route and assign conversations manually or automatically between teams	fa-check
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps	fa-times
Private notes & mentions Collaborate in real-time with teammates	fa-check
Reminders Setup alerts to follow up on specific cases	fa-check
API Build custom behaviors through dedicated APIs	fa-check
Visitor Banning Ban abusive visitors or customers from contacting you	fa-check
File sharing Share files through multiple channels	fa-check
Canned responses Access templated messages from a shared library	fa-check
Contact form Add a contact form on your website	fa-check
Customer portal Centralize tickets into an individual view for each customer	fa-check
Livechat test
Visitors details Get visitors' details when you receive a message	fa-check
Javascript integration The live chat is loaded using Javascript	fa-check
Chat trigger Push proactive messages through the chatbox	fa-check
Live chat Web SDK Build custom behaviours for your live chat using Javascript code	fa-times
Message Sneak-peek See what the user is writing before the message is sent	fa-times
Live translate Automatically translate messages on multiple channels	fa-times
Chat transcript Send a sum up of the conversation	fa-check
Customization Personalize the way the chatbox is displayed	fa-check
Co Browsing Access customers' screen to co-browse with no additional plugin	fa-times
Multisite Ability to be used through multiple websites	fa-check
Video and audio calls Start an audio or video call from the live chat with no additional plugin	fa-times
Speed Impact The time it takes the live chat to be fully loaded	-	1,6s
Branding removal Prevent the brand's vendor to be displayed	fa-check
Multilingual Adapt the live chat context to customers' language	fa-check
Chatbot test
Chatbot builder Craft chatbot scenarios without coding skills	fa-check
Draft scenarios Experience chatbot workflow in draft mode	fa-check
Input fields Form and lead capture through chatbot	fa-check
Keyword intents Trigger chatbot based on specific keywords	fa-check
Condition blocks Adapt the behavior on specific conditions	fa-check
Chatbot API Connect external data or craft custom chatbot scenarios	fa-times
Campaigns
Targeting options Personalize the list of targeted users	fa-times
Dynamic data Insert dynamic data in your templates	fa-times
Email & Chat sequences Push sequences on multiple channels	fa-times
Templates Save and manage email or chat templates	fa-times
Knowledge base test	test	test
Knowledge base Create a help center for your customers and leads	fa-check
Web SDK Personalize interactions with Javascript	fa-check
Password protected Protect your articles with a password	fa-check
Multilingual Make your articles available in multiple languages	fa-check
Personalization Customize the look and feel of your knowledge base	fa-check
Custom domain name Attach the knowledge base available to your domain	fa-check
Contact management
User profile Detailed view of your customers' information	fa-times
Advanced filters Create a customized list of users	fa-check
Tags & Segments Tag a group of users to gather them under one flag	fa-check
CRM integrations Connect your inbox with leading CRMs	fa-check
Zapier Integration Connect your inbox with Zapier	fa-times
Contact import Import contact from a file	fa-check
User activity See users' activity on your website	fa-check
See Pricing	See pricing	See pricing