Desku: Meet Smart Alternative to Tawk.to for customer support operations

When you are into Ecommerce or any business sector, you need some advanced options that will help you to automate the customer support services and operations. With the Tawk.to alternative not only you can flourish your business but elevate the customer engagement stronger!

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Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over Tawkto?

Let your customers help themselves with an accurate documentation

Self-service helps customers to find the answers that they are looking for. More than 75% of customers expect to solve their problems by looking for them rather than contacting a support agent. Here are the reasons why;

Accurate information on exactly what customers are looking for
Guides, how-to information, and attaching rich media to elevate the accuracy of delivering the information
Unlimited formation of articles for customers
Knowledge base implementation in live chat widget for customers to look at before contacting support agents

The knowledge base is one of the important resources that should be out there for customers to have a look at which will help to provide the information within the company’s source as well as build the reliability and trust of customers.

Unified Inbox for centralising customer queries under one roof

Unified Inbox helps to centralise all the customer queries under one roof. It becomes much easier and more helpful for support agents to manage existing and new customers.

It Centralises customer communication from multiple sources or platforms
Ecommerce store integration for easy communication with customers
Process customer requests like refund/exchange process, viewing order history for reference, basic contact details of customers, and much more.

The powerful shared inbox is filled with rich features that not only manage your customers well but give a memory of a long time of the best customer support service as customers will always remember how were they treated rather than how satisfied were they with your product or service

Modern Chat Solutions for Modern Business

Desku has the most modern Live Chat widget to implement in the business website to have a practice conversation with your customers. Why Desku’s live chat widget is something you cannot afford to miss out on!

It can be customized to enhance the branding
Knowledge base implementation for customers to help themselves
No-Code chatbot builder for quick customer engagement

Alternative to Tawk.to is something that one will always go for if they want uncomplicated Live Chat installation for their business with very simple widget functioning and enhancing their customer engagement.

Desku vs. Tawkto

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences


Pricing
Highest Plan Highest monthly plan as displayed on the pricing page	Free + add-ons	29$/mo
Chat Seat Included Number of seats included in the highest plan	Unlimited	1
Additional seat The cost for each additional seat added to the monthly bill	Free	$29 / mo
Contacts Number of contacts allowed for the plan	Unlimited	50000
Annual billing for 20 users Total yearly price to be paid	Free + add-ons	$2900
Shared Inbox test	test	test
Cloud-Hosted Platform that works in the browser, no need to download any software	fa-check
Mobile Apps Ability to work from Android or iOS	fa-check
Desktop Apps Ability to install dedicated software for Windows and MacOS	fa-check
Customers' ratings Measure customers' satisfaction through dedicated surveys	fa-check
Routing rules Route and assign conversations manually or automatically between teams	fa-check
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps	fa-times
Private notes & mentions Collaborate in real-time with teammates	fa-check
Reminders Setup alerts to follow up on specific cases	fa-check
API Build custom behaviors through dedicated APIs	fa-check
Visitor Banning Ban abusive visitors or customers from contacting you	fa-check
File sharing Share files through multiple channels	fa-check
Canned responses Access templated messages from a shared library	fa-check
Contact form Add a contact form on your website	fa-check
Customer portal Centralize tickets into an individual view for each customer	fa-check
Livechat test
Visitors details Get visitors' details when you receive a message	fa-check
Javascript integration The live chat is loaded using Javascript	fa-check
Chat trigger Push proactive messages through the chatbox	fa-check
Live chat Web SDK Build custom behaviours for your live chat using Javascript code	fa-times
Message Sneak-peek See what the user is writing before the message is sent	fa-check
Live translate Automatically translate messages on multiple channels	fa-check
Chat transcript Send a sum up of the conversation	fa-check
Customization Personalize the way the chatbox is displayed	fa-check
Co Browsing Access customers' screen to co-browse with no additional plugin	fa-times
Multisite Ability to be used through multiple websites	fa-check
Video and audio calls Start an audio or video call from the live chat with no additional plugin	fa-check
Speed Impact The time it takes the live chat to be fully loaded	-	1,6s
Branding removal Prevent the brand's vendor to be displayed	fa-times
Multilingual Adapt the live chat context to customers' language	fa-check
Chatbot test
Chatbot builder Craft chatbot scenarios without coding skills	fa-times
Draft scenarios Experience chatbot workflow in draft mode	fa-times
Input fields Form and lead capture through chatbot	fa-times
Keyword intents Trigger chatbot based on specific keywords	fa-times
Condition blocks Adapt the behavior on specific conditions	fa-times
Chatbot API Connect external data or craft custom chatbot scenarios	fa-times
Campaigns
Targeting options Personalize the list of targeted users	fa-times
Dynamic data Insert dynamic data in your templates	fa-times
Email & Chat sequences Push sequences on multiple channels	fa-times
Templates Save and manage email or chat templates	fa-times
Knowledge base test	test	test
Knowledge base Create a help center for your customers and leads	fa-check
Web SDK Personalize interactions with Javascript	fa-times
Password protected Protect your articles with a password	fa-times
Multilingual Make your articles available in multiple languages	fa-check
Personalization Customize the look and feel of your knowledge base	fa-check
Custom domain name Attach the knowledge base available to your domain	fa-check
Contact management
User profile Detailed view of your customers' information	fa-times
Advanced filters Create a customized list of users	fa-times
Tags & Segments Tag a group of users to gather them under one flag	fa-check
CRM integrations Connect your inbox with leading CRMs	fa-check
Zapier Integration Connect your inbox with Zapier	fa-check
Contact import Import contact from a file	fa-times
User activity See users' activity on your website	fa-times
See Pricing	See pricing	See pricing