Updated : Apr 24, 2024
8 Mins Read

Best CRM for Shopify : Boost Your E-commerce Success in 2024

A circle of Shopify icons in a vibrant green background, showcasing the best CRM for Shopify.

Best CRM for Shopify : Boost Your E-commerce Success in 2024

Customer Support Software That covers all Your Business needs

  • Ai Assist
  • Ai Inbox + Helpdesk
  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
Table of content

Shopify is a popular e-commerce platform because of its user-friendliness, adaptability, and scalability.

Shopify stands out as a favored e-commerce platform, renowned for its user-friendliness, adaptability, and scalability.

Yet, the true potential of Shopify can be unlocked when paired with the best CRM for Shopify, enhancing its capabilities through advanced customer relationship management.

Shopify is the ideal partner when looking for ecommerce CRM

Shopify merchants may make greater use of the best Shopify customer relationship management software integration to expand their businesses by first learning the fundamental use of each feature.

This article will look at the Best CRM Shopify applications and discuss how they might help your company expand.

Key Takeaway :

Shopify, a popular e-commerce platform, can be enhanced by integrating it with a customer relationship management (CRM) system, allowing you to manage client interactions and automate marketing processes. Several top CRM applications, such as HubSpot, Freshworks, Agile CRM, and Zendesk, offer seamless integration with Shopify, providing benefits such as improved sales and marketing efforts, better customer support, and increased productivity. This integration can significantly benefit e-commerce website owners by providing a unified customer experience and enabling data-driven marketing decisions.

Something that you should not miss out on at any cost:

  • Creating comprehensive customer profiles to understand shopping habits and craft relevant marketing messages
  • Gaining insights into potential customers’ behaviour on your Shopify site and their responses to marketing efforts
  • Obtaining data-backed insights into the desires and preferences of leads, prospects, and customers (through data integration)
  • Segmenting and tagging customers for personalized and effective marketing
  • Enhancing your Shopify ecommerce platform with powerful and resourceful tools

A black and white circle with a white circle in the middle, symbolizing support overload.
Black and white bubbles on a black background that support overload.
Revolutionize Your Support Process with Desku
How can i revolutionize your support today?

  • Utilizing an ecommerce CRM to engage, nurture, and build long-term relationships with leads, prospects, and existing customers
  • Cold-emailing potential customers with CRM software before they convert to leads
  • Exploring free CRM integrations for Shopify, ideal for freelancers and small startups
  • Considering additional CRM options for small-to-medium businesses (SMBs) and larger enterprises

Overall, ecommerce website owners can benefit significantly from implementing an ideal ecommerce CRM solution.

Optimizing Shopify Businesses with the Best Ecommerce CRM Software: Key Benefits

To put it simply, Shopify is an online store-building platform. It has a flexible interface, a streamlined purchasing procedure, and a wealth of consumer options. On the other hand, customer relationship management (CRM) is a method for keeping track of client interactions.

  • It’s a tool for automating marketing processes and managing customer interactions.
  • A CRM for Shopify, in a nutshell, is a customer relationship management system built on top of the Shopify e-commerce platform.
  • Using a customer relationship management platform like Shopify improves organizational efficiency and speed in answering customer questions.
  • Many popular Shopify apps connect to a CRM platform. You need to use this system to manage client information effectively, automate processes like marketing and sales follow-ups, and deliver superior customer service.
  • Give your ecommerce platform wings to fly with the best CRM tool for your Shopify app store. Further, know what best Shopify CRM apps provide in 2022 and what CRM offers.
  • Some of the advantages of using a Shopify CRM integration include the following:

Shopify Integration for Sales and Marketing

  • Market and sales follow-ups may be computerized using a customer relationship management system.
  • You may save a lot of time when you don’t have to get in touch with each consumer individually.
  • In addition, clients who last purchased a while ago might get automatic emails from the system.
  • Get the right CRM software that integrates with Shopify to deliver the best to your Shopify online store. Integrate it with Shopify for better management of the business.
  • There are many CRM solutions on the market, but you should know which to choose the best that helps to nurture your Shopify Store.

Generate high revenues from the Best Shopify CRM solution

Integrating Shopify CRM apps may boost the revenues of your online storefront. More people will buy since the solution can streamline marketing and sales processes. The information you gather may also be used to enhance your current offerings.

Better productivity by just Shopify CRM integrations

You may streamline your company operations with a customer relationship management system. Marketing and sales follow-ups may be automated in the design, saving you valuable time.

The information you gather may also be utilized to enhance the functioning of your company.

Best Shopify CRM software to integrate with store 

When running a company, one of your top priorities is providing the best possible service to your customers. A Shopify CRM software that integrates applications is an excellent tool for this. The top CRM for Shopify apps is as follows:

Also Read: What Are The Benefits Of Chatbot Marketing?

HubSpot CRM: Best CRM for Shopify

Hubspot crm: best crm for shopify

Shopify merchants that use Hubspot will see an improvement in their marketing and sales efforts. Shopify may now be integrated with Hubspot’s contact management, sales automation, and email marketing tools. Hubspot also can monitor customer actions, locate new prospects, and cultivate existing connections.

Pros of Sales CRM

  • The capacity to centralize all marketing and sales processes into a single program.
  • Shopify merchants may benefit from the platform’s various advanced features
  • Capable of monitoring consumer actions and pinpointing new leads.

Cons of Sales CRM

  • For some shopkeepers, the monthly fee may be prohibitive.
  • There may be a significant learning curve.

Freshworks: Best Shopify CRM software

With artificial intelligence (AI), Freshworks is the best e-commerce CRM software that helps SMBs improve sales, leads, and customer engagement.

Freshworks: best shopify crm software

Thanks to its robust connection with Shopify, Freshworks makes it simple to manage your store’s clientele, orders, stock, and advertising campaigns all in one place. On top of that, Freshworks is compatible with CRM for Shopify, allowing seamless data synchronization and maintaining a steady commercial operation.

Pros of CRM System

  • Makes AI to improve lead generation, customer engagement, and revenue for SMBs.
  • You can quickly monitor and manage your clientele, orders, stock, and promotional initiatives from a single interface.
  • It provides compatibility with Shopify, letting you sync your data without lifting a finger.

Cons of CRM System

  • As your team size increases, the cost of Freshworks may become prohibitive.
  • The automation bot (Freddy) has a monthly run restriction.

BIGContacts: Best Contact Management Software for Shopify

A woman smiling.
Best crm for shopify : boost your e-commerce success in 2024 -

BIGContacts is a versatile CRM solution designed specifically for small to medium-sized businesses (SMBs) using Shopify. Shopify store owners can get a 360-degree view of their customers, including previous purchases and preferences, to offer more personalized shopping experiences. They can manage their business transactions and customer support requests and improve lead nurturing from the same platform.

The platform offers seamless integration with Shopify, enabling businesses to synchronize customer data, track orders, and manage marketing campaigns effortlessly. Its affordability and ease of use make it an ideal choice for growing SMBs looking to optimize their e-commerce operations.

Pros of CRM System:

  • Easy to use CRM with powerful contact management and email marketing capabilities. 
  • Automation of tasks, workflows, email campaigns, meeting reminders, and more.
  • Offers customizable fields, user roles, and templates. 
  • 24/7 delightful customer support, available via chat, call, and email. 

Cons of CRM System:

  • Requires a stable internet connection for optimal performance.
  • While email templates are highly useful, navigating through them can be time-consuming.

Agile CRM: Best Shopify Integration

Agile crm: best shopify integration

With Agile CRM, firms may improve both their management and their knowledge of their consumers. You may use it to keep track of your contacts, automate your sales and marketing processes, generate reports, and sync your data, among many other things.

Pros of Using a CRM

  • With this program, firms may better manage their clientele and their sales.
  • Contact management, sales automation, marketing automation, reporting, and data synchronization are just some of the services offered by the platform.
  • Agile CRM has an outstanding support staff and is easy to use.

Cons of Using a CRM

  • When compared to competing for CRM programs, this one is less well-known.
  • Some firms may be inconvenienced by the customer service team’s limited hours.

Zendesk: For better customer support

As a cloud-based CRM for Shopify service, Zendesk helps companies keep track of their contacts with customers. Zendesk is one of the most streamlined, individualized customer contact tools, and its combination with Shopify makes it even better.

Zendesk: for better customer support

You can manage your customer service, sales, and online interaction from one central location, regardless of the medium your customers like to interact with you through (website, phone, chat, email, social media, etc.).

If you are using Shopify and want to become more personal with your customer service, this is a great best e-commerce CRM solution to try. 

Pros of CRM System for Shopify stores

  • With Zendesk, all communication with customers can be managed in one location.
  • All aspects of customer service, from sales to engagement, may be managed with the help of this platform.
  • Zendesk is adaptable to your business for integrations with Shopify so you can get your customers’ information.

Cons of CRM System for Shopify stores

  • For companies with numerous agents or users, Zendesk may become rather pricey.
  • Knowledge bases and other complex features may be a pain to put up and maintain.

Also Read: 7 Best Ecommerce Website Builders For The Business

Takeaway: Grow your Shopify store from the best CRM Software

When choosing a CRM for Shopify, ecommerce firms should search for a platform that provides a unified customer experience. The Shopify integration should assist you in making data-driven choices for your marketing initiatives. 

So if you are looking for a Shopify CRM, then your wait is over and so you can do the best for your ecommerce store.

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

Rightly Planned For Customer Service Needs

It’s a fact! Desku is way ahead in terms of offerings and value.

No CC Required to try desku