Business is all about dealing with your customers. Customer Relationship Services capitalize on Customers, and in turn, Customers capitalize on your Business Capital! And what could be a better way than taking support from the best customer service with none other than Desku by your side?
Desku brings a spark of liveliness to the way your business interacts with its customers. Never lose track of your customer concerns; Desku’s help desk solution keeps you connected with your customers.
Desku’s Chatbots give in-person assistance on demand by the customers. Desku gives you the privilege to communicate around the clock with your customers, which in turn dignifies their association.
Desku’s analytics and reporting tools strengthen the marketing strategies and future goals of the business. Fasten your seat belt with us, as we are going to witness the magnificent takeoff of your Shopify orders with Desku by your side in 2024.
Key Takeaway :
To increase Shopify orders with Desku Helpdesk, utilize its analytical tools to identify strengths, weaknesses, and customer expectations, leading to a better-focused online shop tailored for your target audience, ultimately resulting in higher Shopify order numbers. Additionally, leverage Desku’s automation features such as macros and rules to offload routine tasks, attend to every customer’s concern, and respond with a human touch, thereby enhancing the customer experience and increasing Shopify orders.
Features that help to elevate the Shopify Orders with Desku
✅ Live Chat: Proactive Conversation with Customers
Desku’s Live Chat feature can be your true guide to assist your customers in their Shopify journey. Let’s take an example to understand how Desku’s Live chat is of great use in your Shopify account.
Imagine a situation where a customer enters your online Shopify store with the intention of buying a product but is stuck with either the product specification or the payment issue. If you have Desku, your employee can instantly assist the customer through the Live chat window and speed up the buying process.
Now, imagine a customer has a query and is trying to reach you. With email, it takes a minimum of one day to get his query solved. But with Desku’s Live chat in place, customers can communicate their queries in real-time and get them solved instantly by the employees.
Desku’s Live Chat box sets a solid conversational bridge between you and your customers. It also helps to solve queries in real-time. It is considered one of the finest tools to assist in service to your customers. This fast response triggers a sense of utmost commitment and genuine care towards your customers.
This in-need conversation elevates customers’ trust in your business and lays the foundation for a long-lasting relationship. The live chat feature of Desku is not merely a chat window but can be the driving force behind the customer’s loyalty towards your Shopify Store.
With Desku’s Live chat, every chat becomes a new gateway for elevating your customers’ connection.
Here’s a side tip – Our marketing expert has written two guides that will help you boost your Shopify sales – The first one is on Shopify forms and HighLevel linkup, while the other one is making your Shopify store footer more enticing and logical. Yes, we do care!
✅ Shared Inbox and Ticketing System
Being with a team means working as a team, and Desku truly provides this platform to harmonize your team’s activity.
With the Shared Inbox feature in hand, Desku enables your team to keep track of each and every minute detail of your customers. This conversation can be for assistance, query, discussion, or a suggestion; Desku’s Shared box has placed you in front of the whole team. Now, it’s up to you how to use this information for your next move.
When Desku’s Ticketing system is in place, it becomes easier to assign the right query to the right agent to get it solved quickly. This reduces the response time and speeds up the issue-addressing process, thus elevating customer satisfaction and assurance rates.
Strong connections amongst peers and routing the query to the right agent are key to team productivity, and Desku lends this key to use for your Shopify portal.
✅ Chatbot: No-Code Chatbot Builder
If you have a Website, you must have a chatbot in it. Chatbot has not just remained a trendy box in your online store but has become the need of the dynamic e-commerce platform.
With the flourishing internet services, the entire world is at the doorstep of e-commerce platforms. Irrespective of the time zone, customers from varied geographies will astonish you with their presence in your Shopify store. Having a human deployed around the clock in your virtual portal to assist the visitors is next to impossible. It is this little AI-powered conversational box that will come to your rescue to attend to your customers in any time frame.
Gone are the days when you needed exceptional coding expertise to craft the chatbots for your website. With Desku by your side, you can easily have a chatbot that is trendy, perfectly aligned with your brand personality, functional, and tailored as per your conversational needs.
The Desku Chatbot proves to be a virtual assistant in your Shopify store to answer any customer query, provide information about your product line, or assist in checkout processes. The well-built and AI-powered chatbot not only assists the customers but also heightens the customer conversational experience with your Shopify store with their immediate response.
This automated and personalized interactive chatbot can prove to be the virtual face of your Shopify store and can become a powerful tool to capture the customer’s attention across the entire world.
Also read: ClickFunnels vs Shopify: Choose the Right E-Commerce Platform
✅ Knowledge Base: Self-Service Option for Customers
The fundamental force behind any rising organization is its power of Knowledge. Businesses use it to drive innovations and bring it forward to enlighten their customers.
Desku is not far behind in providing an exceptional pool of Knowledge to its customers. Whether you are stuck somewhere or want to know more about products and services, Desku’s Knowledge Base is always there to cast light on your less-trodden paths.
Knowledge Base not only frees your employees from repetitive queries but ignites the joy of breaking the tech-driven barriers in the hearts of the customers. This self-help knowledge portal equipped with FAQs, Product and Service information, and informative guides can prove to be the educational face of your business. It not only reduces the query clutter but streamlines the internal process to focus more on productive tasks.
Desku’s Knowledge base is not just a source of information but signifies its transparency and commitment to keeping your customers updated with the latest innovations and services in the industry. Desku’s educational pool can become a leading path for the customers toward your Shopify store. To set up this knowledge base, online store merchants don’t even need to get assistance from a developer; it’s that easy!