Updated : Apr 4, 2024
6 Mins Read

How to Set Up Shared Inbox for Teams with Desku | Quick Guide

Reviewed By :

Drashti bhadesiya
A customer service team utilizing a shared inbox tool to provide the best shared inbox experience for their customers.

How to Set Up Shared Inbox for Teams with Desku | Quick Guide

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Did You Know the 3 Ps of Customer Service?
Professionalism, Patience,
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Gaurav nagani – Desku inc

Are you tired of the chaos that comes with managing emails within a team? Shared Inbox for Teams is here for you. Look no further! With a shared inbox, everyone can access and respond to emails from a centralized platform, fostering seamless collaboration and efficient teamwork.

Discover the power of Desku’s shared inbox for teams tool. In this blog overview, we’ll explore features of the shared email inbox and how to set up shared inbox solutions for teams with Desku that can revolutionize your team’s email management process. 

Key Takeaway :

Desku offers a shared inbox tool that can help teams manage their emails more efficiently. With Desku’s shared inbox, teams can collaborate on emails and tasks, increase visibility into team email activity, provide better customer service, reduce inbox clutter, and improve team communication and collaboration. To set up a shared inbox with Desku, go to general settings, select shared inbox, and add a new shared inbox.

What is Desku’s Shared Inbox Software?

Best shared inbox for teams

A Desku’s shared inbox is a collaborative email management software that enables teams to efficiently manage their email communications. It is a unified inbox accessible by multiple team members, allowing them to handle, organize, and respond to emails collectively. This innovative approach streamlines communication, fosters collaboration, and boosts productivity within teams.

With shared inbox software,

  • You can create shared email addresses
  • Assign emails to specific team members 
  • Help team members to work together seamlessly. 

It also comes with a centralized inbox that eliminates the need for shared accounts or email aliases. 

Read More: Top 6 Benefits of Customer Service Shared Inbox in Your Business

How to Set Up a Shared Inbox for Teams With Desku?

Desku’s shared inbox is an email tool to manage and prioritize tickets and it is a good option for small teams to manage team email efficiently.  

Steps to Set up Top Shared Inbox with Desku 

Go to Settings: Go to general settings and click on “Apps” and in apps, click on “Browse integration” 

Select Shared Inbox: A page with all the integration will appear and from that select shared inbox, and click on “configure”. 


Add New Shared Inbox: Click on “Add New Shared Inbox” in the left corner and fill in all the details that are asked. 


Once you have configured the inbox right, you can edit the inbox, email CC and signature, and auto-reply according to your preferences. 

To edit the inbox, click on the “Setting” button that is given for all the inboxes that are configured.  

Read More: The Top 5 Advantages of Best Shared Inbox Software

Features of The Shared Inbox Tool for Customer Service Team

Unified Email Inbox

A shared inbox software is a unified email inbox for teams to manage their incoming messages collectively. It consolidates emails from various sources into one central location, such as Gmail inbox or Google Collaborative Inbox, allowing teams to efficiently handle customer inquiries.

Collision Detection to Prevent Reply from Two Support Agents

The shared inbox software for teams has a feature called collision detection capabilities. This feature prevents multiple support agents from replying to the same email simultaneously, avoiding confusion and ensuring a streamlined customer experience.

Private Notes to Communicate with Team Members Internally

In addition to managing customer emails, a basic shared inbox allows team members to communicate internally using private notes. This feature enables seamless collaboration and information sharing within the team, improving coordination and enhancing the quality of responses.

Easy Assignment of Incoming Emails to Support Agents

A shared inbox comes with managing the assignment of incoming emails to support agents becomes effortless. The tool provides features to assign emails to specific team members, ensuring efficient distribution of workload and prompt response to customer inquiries.

Prioritize Your Customer Depending on the Inquiry

Standard shared inbox offer functionalities to prioritize customers based on the nature of their inquiries. By categorizing emails or applying labels, different teams can identify urgent or important requests, allowing them to allocate resources accordingly and provide timely and appropriate responses.

Ensure that your customers are always receiving the best possible service by setting the email priority based on the inquiries as high, medium, low, and critical  

It lets the team prioritize customers based on their inquiries as high, medium, low, and critical. 

Organize Team Inbox According to Status

A shared inbox feature that allows your team to organize and categorize emails based on their status. This feature helps in managing the workflow efficiently, ensuring that emails are properly tracked, and preventing important messages from being overlooked or delayed.

Index zero

By organizing your team inbox according to status as open, closed, pending, on hold, and spam you can help to ensure that all emails are properly tracked and that important messages are not overlooked or delayed.

Ticket Summary 

Shared inbox tools provide a ticket summary feature that gives a concise overview of the customer inquiry, allowing support agents to quickly understand the context and respond accordingly.

Sentiment Analysis 

Shared inbox tools that allow sentiment analysis capabilities, which automatically analyze the sentiment or tone of customer emails, helping support agents gauge customer satisfaction levels and respond appropriately.

Suggested Answer

Suggested answer features included in shared inbox software provide pre-written responses or templates that support agents can use to respond to common customer inquiries efficiently.

Why Do You Need to Use a Shared Inbox from Desku?

Using shared inboxes is a valuable tool for teams seeking to optimize their email management and work together effectively as a cohesive unit.

  • Improved productivity: With Desku’s shared inbox Gmail can help teams improve their productivity by allowing them to collaborate on emails and tasks. Through this, the team can give their time and can focus on other important work.
  • Increased visibility: Creating a shared Inbox can help increase visibility into team email activity. This can help teams stay on top of important emails and ensure that no one is left out of the loop.
  • Better customer service: Desku’s shared inbox allows teams to provide better customer service by giving them a central location to manage customer inquiries. This can help teams improve their response time and provide more consistent service.
  • Reduced inbox clutter: Manage your shared inbox by reducing inbox clutter by allowing teams to manage their email together. This can help teams stay organized and find the information they need more easily.
  • Team Management: Desku’s team management features allow you to easily create and manage shared inboxes, assign emails to team members, and track email activity. This can help to improve communication and collaboration within your team and ensure that all emails are handled in a timely and efficient manner.
  • Absence Coverage: With absence coverage, you can designate team members to cover for absent colleagues. This can help ensure that your team can always operate smoothly, even when members are away.

Conclusion: Empower Your Team with Desku’s Best Shared Inbox

In conclusion, Desku offers a shared inbox tool that can help your team manage shared inboxes more effectively. It offers a wide range of features, including collaboration tools. Desku is a great option for teams that are looking for a way to improve their email workflow and provide better customer service.

Desku offers the best-shared inbox software to help your team effectively manage shared email accounts, collaborate on shared emails, and streamline communication.

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

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