Imagine when the companies provide you with a conversation companion, who is available 24*7 and adaptable with multilingual features at ease and hassle-free. Someone who can turn the boring process into a conversation.
Whether you want to try the most powerful chatbot, or you want to give a luxurious experience to your customers, we have our hands on the best chatbots you can help the customer and smoothen their journey of resolving queries at different levels.
Before we start the conversation of listing the top 5 chatbots available in 2022, let’s have a glance at what a chatbot is.
What is a Chatbot?
A chatbot is a special software designed to simulate conversation with human users. Here customers are not left without answers even in the absence of human support agents, they will be answered and attained by the Chatbot.
Chatbots are generally used by customer care support systems, lead generation systems, grievance management systems, appointment scheduling, and much more. With advanced generated templates, messages, and chats, it can convert visitors into customers in no time.
Also Read: How can you use Chatbot for social media platforms?
Generally speaking, Chatbots channel the conversation you had with the customers. Your employees no longer have to deal with monotonous conversations and resolve the same queries again and again.
What are the types of Chatbots?
The chatbots are dramatically changing the overall helpdesk customer support experience. To date, there is a continuous update in the system. Basically, Chatbots are divided into 3 categories:
- Simple Chatbots
- Smart Chatbots(AI-based)
- Fusion Chatbots
Let us try to understand the similarities and differences between the three types to get a clear picture.
These are the programs for fixed information, generally used by customer service with limited information and repeated questions. They are not updated on a regular basis and hence if any questions come up beyond those established, you won’t be able to answer them.
Ordering food online.
When a customer interacts with a chatbot to order food online, the flow of the conversation is set. Just like an operator asks for your order over the phone, the chatbot will pose the questions in the same way. Starting from the food selection to the cooking instructions. It will then request the address and payment method. The steps are logical and only require the customer to click through to complete their order.
These chatbots are generally updated constantly via user feedback and suggestions. These Chatbots are smart, intelligent, and well-designed with a power pack UX. Using Natural process learning (NPL), these chatbots can understand words, and phrases and thus can give appropriate responses.
This kind of chatbot gives an overall customer satisfaction experience. These Chatbots provide various benefits to the Business. Implementing AI-based chatbots saves the cost of hiring and training experienced personnel for customer support systems. It uses a unique algorithm to analyze human speech and make appropriate responses.
Additionally, the chatbot apps can segment customers, collect customer data, and provide insights about customers in the form of a report.
These chatbots require programming to help them understand the context of interactions. They are much harder to implement and execute and need a lot of data to learn.
Apple Virtual system Siri
With the help of an open domain system, smart chatbots are trained to give the most relevant response. They learn the best information in real time. Siri is a Smart bot that acts more like a human being, with the additional feature of small talk and huge data.
Also Read: How can you lift sales with chatbots?
The only issue with AI-based smart bots is these chatbots require programming to help them understand the context of interactions. They are much harder to implement and execute and need a lot of data to learn.
This is a kind of hybrid Chatbot which have the features of smart and simple chatbots. The smart chatbots need to be simple and the simple need to be smart. Fusion Chatbot is the middle way. Fusion chatbots have some rule-based tasks, and they can understand intent and context. This makes them a balanced tool for businesses to interact with customers.
Chatbots that help with medical diagnosis combine the capabilities of both simple and smart chatbots. Visitors will be able to voice their health-related questions and the bot can narrow down possible conditions by asking for symptoms in a rule-based format.
Visitors will be able to go back and forth, choose different options, and give more details until the bot narrows down their condition and prescribes remedies for the same.
Without delay in the discussion let’s list down the top Chatbots of 2022 and beyond.
List of the best Chatbots available in 2022.
Let’s Review the top 5 Chatbots that are listed, considering their key features, pricing, integration and the best use of them for a particular business or industry.
What makes Netomi stand on the list of best chatbots of 2022?
The best part of Netomi is that it is easily accessible affordable and accurate. It caters to 70% of the customer’s queries without any human intervention and delivers an extraordinary customer AI experience.
Netomi’s AI platform helps companies automatically resolve customer service tickets through email, chat, messaging, and voice. It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine.
However Netomi has not provided the pricing of services, this is Netomi’s alternative pricing.
The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games, and HP.
- Natural Language Understanding (NLU) for human-like conversation.
- Analysis of phrases, words, and sentiments to give customer satisfaction experience.
- Human escalation via agent desk integration (Zendesk, Freshworks, Salesforce, Khoros, Zoho, Sprinklr, Shopify)
- Knowledge-based integration.
- Use of Omni-channels & multilinguistic.
- Analysis of data and reporting in no time.
- Dedicated availability like an experienced agent 24*7.
What makes atSpoke the best chatbot for IT, HR, and Business operations?
atSpoke is best when it comes to the internal ticket-generating system that has a built-in helpdesk system. It has the best knowledge base so the employees get maximum information and knowledge.
It allows the team to work 10 times faster and resolve 50% of the queries in real time. Employees can get updates directly within the channels they are using every day, including Slack, Google Drive, Confluence, and Microsoft Teams.
atSpoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, operations, and office management. Since it has a huge knowledge base, the AI responds to a range of employee questions by surfacing.
- Omni-channels (chat, email, and SMS customer service)
- Easy workflow management.
- Huge knowledge base, so that employees get enough information to resolve internal queries.
- Detailed analysis of the data collected and easy reporting.
- Employees get a fully automated experience.
What makes WP-Chatbots the best chatbots for WordPress?
WP-Chatbots gave thousands of websites live chats and web chat facilities. It Merges with Facebook business pages and enhances the live and WordPress conversations through a native Messenger chat widget.
It is easy to install and one of the fastest ways of using live chats on a WordPress site. Users have a single inbox for all messages – whether it is on Messenger or on webchat – which provides a really efficient way to manage the conversation.
- One-click installation on WordPress.
- Customization and overall luxurious experience for customers.
- A common platform where you can get all the messages under one roof.
- Integration with your Facebook Business Page
- Helps in Facebook Branding.
Microsoft Bot Framework
What makes Microsoft Bot Framework the best open-source AI Chatbot?
The Bot Framework Composer is an open-source, visual authoring canvas for developers and multi-disciplinary teams to design and build conversational experiences with Natural Language Understanding.
The Microsoft Bot Framework allows users to use a comprehensive open-source SDK and tools to easily connect a chatbot to multiple channels and devices. It is a comprehensive framework for building conversational AI experiences.
Develop enterprise-grade conversational AI experiences while maintaining control of your data. Build multi-lingual and multi-modal bots for any scenario – from sales to customer support and employee productivity.
- Facilities of Speech.
- Integration with Omni-channels.
- Use of AI and Natural Language Understanding.
- Open-source SDK and tools to build, test, and connect bots to popular channels and devices
- Easily merge with the existing IT ecosystem.
Zendesk Answer Bot
What makes Zendesk Answer bot to be the Best Agent Desk AI Chatbot?
These Chatbot works alongside your support team within Zendesk to answer customer queries in real-time. Without any delay in time, the Zendesk support system provides answers to the customers from the knowledge base.
Zendesk can be combined with any of the technology or used solo on your website chat, within mobile apps, or for internal teams on Slack. One can manage all the conversations on a single platform, though the customers are from different places.
A customer service app to put your user at ease. Drive product innovation with incisive insights from Helpshift’s modern in-app help centre. It provides software-as-a-service products related to customer support, sales, and other customer communications.
- Intense learning system.
- Integrated with additional Technology on top of your Zendesk Chatbot.
- Multi channels integration.
- Multi-linguistic with natural learning understanding.
- Merge within the Zendesk agent desk platform for real human conversation.
The Best AI Chatbots can unlock incredible efficiency, but you need to select the right AI partner which is most suitable for your Business. The Reach of AI chatbots available today is unmeasurable.
The best business-specific AI chatbots are focused on a core use case – whether it’s customer service, surveys, administrative tasks, or sales. With most organizations expecting to use chatbots within a year, it’s crucial that teams adopt the right technology that prioritizes the end-user experience, exceeds goals, is easy to adopt, and works effortlessly with other business systems.
Hence, as an increasing number of companies claim to have incredible AI platforms, not all AI chatbots are created equal and are continuously updated to enhance the end user’s experience.