Of course, you have heard about Tawk. which is a great customer support platform that most businesses are using it.
Twak.to is one of the famous live chat widget tools which you might be seeing embedded on most websites.
Why?
Tawk.to is one of the free life live chat tools, but it surely comes with limitations. Today, we need Customer Support for Ecommerce Business that has AI-Automation and some powerful lead generation functionality.
There are plenty of Ecommerce tools for multiple uses. Considering the customer support, it should serve more than Tawk.to is serving.
But do not worry about it, if you are already looking for Tawk.to alternatives, we have shortlisted some of the best ones, perfectly suitable for your Ecommerce/Business.
Key Takeaway :
Tawk.to, a popular customer support platform, has several alternatives in 2025 that offer enhanced features such as AI-powered chatbots and seamless integration with various e-commerce platforms. These alternatives provide a comprehensive set of tools to improve customer support and engagement, catering to the evolving needs of online businesses.
9 Best Tawk.to Alternatives For Your Ecommerce Business
- Desku
- Delightchat
- Tidio
- Zendesk
- Livechat
- Richpanel
- Kustomer
- Freshdesk
- Intercom
1. Desku.io
Desku is an all-in-one AI-powered help desk customer support platform that helps to streamline customer queries under one roof. Its robust features help to fetch queries and help in managing them with a unified email inbox.
Managing Ecommerce customer queries are simpler with Desku as it has rich integration with Shopify, WooCommerce, and Ecwid platforms.
It allows you to simply connect your store with Desku, and the rest will easily be managed by Desku.
Managing orders, purchase history, customer data, and much more under one platform.
Key Features of Desku:
- AI-powered help desk and chatbot
- Shopify, Woocommerce, and Ecwid Integration
- Live Chat
- No-Code Chatbot Builder
- Self-service Knowledge Base
- Mobile Application
- 24/7 Customer Support
- SLA and Advanced Reports
Pricing of Desku:
Desku is considered to be the best Twak.to Alternative as it integrates the Ecommerce Platforms, and boosts the customer support team efficiency and productivity by simplifying the tasks, suitable for every business type, with affordable pricing.
G2 Rating of Desku ⭐️
2. Delightchat
Delightchat is a powerful customer support tool platform and is considered to be the Twak.to Alternative. If you are only limited to the Shopify platform to integrate, Delighchat can be the one. It does not support any other Ecommerce Platforms.
Key Features of Delightchat:
- Omnichannel Inbox
- Team Collaboration
- Shopify Platform Integration
- Social Media Integration
- Live Chat
- Knowledge Base
Pricing of Delightchat:
Delightchat can be an efficient platform for SMEs, and if you own specifically Shopify Store only. It has some hidden charges that are prescribed per use of customers.
3. Tidio
Tidio is the perfect example of an alternative to Tawk. It is known for its flexibility in multiple types of websites. It has the speciality of having the free Live Chat widget tool, that prescribes easy communication with customers.
Compared to Twak, Tidio has multiple professional services to serve business owners. Pricing may not be much of a difference but the provision of service matters.
Key Features of Tidio:
- Live Chat (Free Widget)
- Facebook and Instagram Integration
- API Integrations
- Shopify and WooCommerce Platform integration
- Chatbot Templates
- 24/7 Support
Pricing of Tidio:
Tidio is suitable for every business kind, it is highly flexible and supports ecommerce platforms too. If you are looking for some affordable Tawk Alternatives, you can go with Tidio.
4. Zendesk
Zendesk is considered to be the largest and one of the oldest companies in the customer support sector. Considering the real-time conversation with customers, Zendesk is the best Tawk.to Alternative.
Key Features of Zendesk:
- Omnichannel communication platform
- CRM
- Multi-Language platform
- Live Chat
- Conflict management system
- AI and automation
- Team Collaboration
- Reports and Analytics
- Multiple Integrations
Pricing of Zendesk:
Zendesk is a vast customer service platform, which becomes difficult for small businesses to afford. It is specially built for enterprise companies to manage their customer support platform.
Read More About,10 Best Zendesk Alternatives for Your Business in 2024
5. Livechat
Livechat is one of the most appealing software especially to operate Live Chat functions. It has helpdesk software that helps in customer management. Live chat is eligible for both, small and medium-scale businesses as it has some suitable price ranges for each sector. Live Chat is considered to be the close Tawk.to Alternative.
Key Features of Livechat:
- Powerful chat tools
- Multiple messaging channel integration
- Powerful reports and analytics
- Sales and Ecommerce Support
- 200+ Integrations
- Customer and Team Management
- API connection
Pricing of Livechat:
Livechat is one of the most powerful tools in the sector of help desk customer support platforms. It is very limited to some of the functions and so ultimately sometimes, it is difficult for small business owners to avail of any plans in Livechat.
Read More:9 Best Livechat Alternatives For Customer Support Team in 2024
6. Richpanel
Richpanel customer support platform is highly used by ecommerce business owners. Just like Desku, it has some intrusive features which make ecommerce business owners thrive the customer support and streamline it. Similar to Desku, it has some rich features that streamline the customer queries in one.
Key Features of Richpanel:
- Multi-channel customer support
- Ecommerce platform support
- AI and Automation
- Multiple Integrations
- Ecommerce platform support
- Live Chat and Chatbot
Pricing of Richpanel:
Richpanel is considered to be the Tawk.to alternative, as it does a lot more than just provide support but sometimes it becomes difficult to navigate from the customer end. It also lacks team collaboration features and so coordination becomes difficult.
7. Kustomer
Kustomer is one of the useful Ecommerce Support Platforms that help to manage the high customer support volume. Monitoring the customer support chats, emails, and queries.
Key Features of Kustomer:
- AI helpdesk
- Unified Inbox for customer queries
- Multiple Integration
- Reports and Analytics
- Easy bulk messaging
- Self-service options
Pricing of Kustomer:
If you are looking for the specified Ecommerce Platform, Kustomer is not meant for your business. The UI of Kustomer sometimes is a bit confusing for first-time customers.
8. Freshdesk
Freshdesk (Freshworks) is a great name when it comes to the “Customer Support Platform” industry. It is a cloud-based customer support platform, that helps in improving customer communication and streamlining queries. It has the capability of stating rich reports that will help to escalate customer success.
Key Features of Freshdesk:
- Omnichannel Customer Support
- 600+ Application Integration
- Team collaboration
- Unified Inbox
- Customer Self-Service Options
- Improve Efficiency
- Highly customisable
Pricing of Freshdesk:
Freshdesk is one of the vast customer support platforms that helps to manage customer queries in a streamlined way. As it is a vast platform, it does not get set up in minutes. Ecommerce business owners cannot rely totally on Freshdesk for customer support as it needs high integration capability to manage ecommerce customers.
9. Intercom
The intercom is the enterprise customer support platform, that helps to manage customers from a unified inbox. Most of the big platforms use Intercom for customer support operations. It has a powerful AI helpdesk that helps in providing faster resolution.
Key Features of Intercom:
- Powerful AI-Helpdesk
- Unified Ticketing System
- Simplify Collaboration (team and customer)
- Help Center (self-service options for customers)
- Omnichannel Support
- Advance Report and Analytics
Pricing of Intercom:
Intercom is a powerful rich customer support platform that helps in unified customer queries. It is a huge platform, it becomes difficult for first-time customers as operating some features. It is highly expensive and small businesses cannot afford to use it. There are multiple hidden charges that can be a difficult choice for some businesses.
Read More:13 Best Intercom Alternatives To Look For in 2024
Desku as the Twak.to Alternative For Ecommerce Business
You need a customer support platform that is cheery on the cake for the business. You need a customer support platform like Desku that helps to streamline customer support as well as maintain the Ecommerce business under one platform.
Desku streamlines customer queries by integrating Ecommerce Platforms like Shopify, WooCommerce, and Ecwid. Raise your Ecommerce Business by 44% and observe customer success in the business.
FAQs
What is Tawk.to, and why should businesses consider alternatives?
Tawk.to is a free live chat tool commonly used for customer support. However, it has limitations in features like automation, integration, and advanced analytics. Alternatives offer AI-powered tools, better e-commerce platform integrations, and enhanced customization.
What are the top Tawk.to alternatives mentioned in the blog?
The blog lists Desku, Delightchat, Tidio, Zendesk, Livechat, Richpanel, Kustomer, Freshdesk, and Intercom as leading alternatives. Each caters to specific business needs with unique features.
Why is Desku considered the best alternative?
Desku offers AI-driven support, integrations with Shopify and WooCommerce, live chat, a no-code chatbot builder, and a mobile app. It streamlines customer queries, making it ideal for e-commerce businesses.
Are these alternatives cost-effective for small businesses?
Yes, many alternatives, like Desku and Delightchat, are priced affordably. They provide scalable solutions that fit small and medium-sized enterprises, helping improve customer support efficiency.
