9 Best Tawk.to Alternatives and Comparison of 2024

Updated : December 1, 2023
7 Mins Read

9 Best Tawk.to Alternatives and Comparison of 2024

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Of course, you have heard about Tawk. which is a great customer support platform that most businesses are using it. 

Twak.to is one of the famous live chat widget tools which you might be seeing embedded on most websites. 


Tawk.to is one of the free life live chat tools, but it surely comes with limitations. Today, we need Customer Support for Ecommerce Business that has AI-Automation and some powerful lead generation functionality.

There are plenty of Ecommerce tools for multiple uses. Considering the customer support, it should serve more than Tawk.to is serving. 

But do not worry about it, if you are already looking for Tawk.to alternatives, we have shortlisted some of the best ones, perfectly suitable for your Ecommerce/Business.

9 Best Tawk.to Alternatives For Your Ecommerce Business

  1. Desku
  2. Delightchat
  3. Tidio
  4. Zendesk
  5. Livechat
  6. Richpanel
  7. Kustomer
  8. Freshdesk
  9. Intercom

1. Desku.io

Tawk. To alternatives

Desku is an all-in-one AI-powered help desk customer support platform that helps to streamline customer queries under one roof. Its robust features help to fetch queries and help in managing them with a unified email inbox

Managing Ecommerce customer queries are simpler with Desku as it has rich integration with Shopify, WooCommerce, and Ecwid platforms. 

It allows you to simply connect your store with Desku, and the rest will easily be managed by Desku. 

Managing orders, purchase history, customer data, and much more under one platform. 

Ecommerce automation

Key Features of Desku: 

  • AI-powered help desk and chatbot 
  • Shopify, Woocommerce, and Ecwid Integration 
  • Live Chat 
  • No-Code Chatbot Builder
  • Self-service Knowledge Base
  • Mobile Application 
  • 24/7 Customer Support 
  • SLA and Advanced Reports

Pricing of Desku:

Screely 1692701626597

Desku is considered to be the best Twak.to Alternative as it integrates the Ecommerce Platforms, and boosts the customer support team efficiency and productivity by simplifying the tasks, suitable for every business type, with affordable pricing. 

G2 Rating of Desku ⭐️

Screely 1692702799387

2. Delightchat


Delightchat is a powerful customer support tool platform and is considered to be the Twak.to Alternative. If you are only limited to the Shopify platform to integrate, Delighchat can be the one. It does not support any other Ecommerce Platforms. 

Key Features of Delightchat:

  • Omnichannel Inbox 
  • Team Collaboration 
  • Shopify Platform Integration 
  • Social Media Integration 
  • Live Chat 
  • Knowledge Base

Pricing of Delightchat:


Delightchat can be an efficient platform for SMEs, and if you own specifically Shopify Store only. It has some hidden charges that are prescribed per use of customers. 

3. Tidio 


Tidio is the perfect example of an alternative to Tawk. It is known for its flexibility in multiple types of websites. It has the speciality of having the free Live Chat widget tool, that prescribes easy communication with customers.

Compared to Twak, Tidio has multiple professional services to serve business owners. Pricing may not be much of a difference but the provision of service matters. 

Key Features of Tidio:

  • Live Chat (Free Widget) 
  • Facebook and Instagram Integration
  • API Integrations
  • Shopify and WooCommerce Platform integration
  • Chatbot Templates
  • 24/7 Support

Pricing of Tidio:

Screely 1692701824973

Tidio is suitable for every business kind, it is highly flexible and supports ecommerce platforms too. If you are looking for some affordable Tawk Alternatives, you can go with Tidio. 

4. Zendesk