Our Blogs

Hey there! Welcome to Desku's Blog Hub. If you're passionate about Customer Support, Ecommerce, or Chatbots, you've landed in the right place. We've put together a collection of articles that are more than just reads; they're resources. We aim to offer you real, actionable advice that you can apply to your business today.

Latest Blogs

A man is holding a barometer to measure customer satisfaction.

7 Proven Strategies to Measure Customer Satisfaction Effectively

happyfox alternatives

13 Top HappyFox Alternatives for Improved Customer Support

A man in a business suit is pointing at a customer success journey graph.

6 Steps to Crafting a Customer Success Journey

customer success strategy

9 Essential Elements to boost Customer Success Strategy

In the world of business, understanding the distinction between customer support and customer success is crucial. While both terms revolve around providing assistance to customers, there are key differences that set them apart.

Customer Support vs Customer Success: Explained Everything

A blue background with a pricelist for Zendesk pricing displayed on it.

Zendesk Pricing 2025: Plans, Costs, and Features Explained

A businessman demonstrating customer success software by standing on top of a bar graph with a flag.

13 Customer Success Software Tools to Encourage Growth

A green circle with different icons on it, perfect for tawk.to alternatives.

Top 9 Tawk.to Alternatives for 2024: A Comprehensive Guide

A woman is holding a phone displaying social media icons.

11 Essential Social Media Marketing Statistics for 2023

A cartoon illustration of a man working on a laptop, engaged in social media challenges.

Overcoming Social Media Challenges for Marketers

Social media inbox tool is a tool that helps manage and organize interactions in the social media inbox. It enables users to efficiently handle messages, comments, and notifications received on various social media platforms. The tool

Social Media Inbox Integration: 6 Benefits for Customer Support in 2024

3d illustration of a target on a bar graph, showcasing customer success plan templates.

3 Customer Success Plan Templates and Implementation in Business

Social Media Engagement Tactics

7 Effective Social Media Engagement Strategies for Brand Success in 2025

A shopping cart with arrows in front of it, symbolizing the growth and movement of ecommerce statistics.

11 Must Know Ecommerce Statistics & Trends for 2023 [Report]

customer service vs customer support

Decoding Customer Support vs Customer Service

An illustration of a man showcasing social media icons on his head, exemplifying how to deal with difficult customers.

How To Deal With Difficult Customers? 8 Tips and Tricks

Best Free Knowledge Base Software Platform 2023 Overview

Top 10 Free Knowledge Base Solutions for 2024

A group of livechat alternatives surrounded by different icons.

Top 9 LiveChat Alternatives for Automated Customer Support in 2024

Discover a range of delicious and crunchy crisp alternatives that will satisfy your cravings. Experience the fantastic taste, texture, and variety offered by our crisp alternatives. Say goodbye to regular crisps and explore

11 Best Crisp Chat Alternatives for Efficient Customer Support

Looking for helpcrunch alternatives? Check out these top customer support software options to streamline your processes in 2024.

Top 11 HelpCrunch Alternatives for Exceptional Support

Top 9 Help Scout Alternatives for Superior Customer Support in 2024

A collection of Gorgias Alternatives logos.

10 Best Gorgias Alternatives for eCommerce 2024

A green circle with the words SysAid Alternatives.

SysAid Alternatives: Top 11 ITSM Solutions Streamlining IT Support

A woman sitting in front of a laptop, perplexed by customer service mistakes with a question mark over her head.

11 Customer Service Mistakes to Avoid for Happy Clients

customer service experience

Customer Service Experience : 6 Proven Strategies

email management software

Top 10 Email Management Tools for Efficient Business Communication

A purple background with a lot of Ecommerce icons flying around.

Top 18 Ecommerce Tools to Skyrocket Your Business Growth in 2025

customer-centric company

9 Strategies to Build a Customer-Centric Business : Real-World Examples

customer loyalty programs

12 Benefits of Customer Loyalty Programs for Small Businesses: Save Time & Boost Sales

auto-reply emails

6 Auto-Reply Email Templates to Improve Customer Communication

A cartoon recruitment chatbot holding a laptop on a purple background.

Recruitment Chatbot: Simplify Hiring Process

Understanding help scout Pricing_ All About Features and Costs

Help Scout Pricing Analysis: Is It Worth Your Money?

Best places to sell online

17 Best Places to Sell Online [Platforms & Websites to Sell Items]

A woman wearing a headset conducting a customer service interview against an orange background.

Customer Service Interview Questions: Mastering the Hiring Process

A woman is holding a cell phone in front of a team inbox.

Team Inbox: The Ultimate Comprehensive Guide

shared email inbox account

Shared Email Inbox Explained | Top 10 Shared Inbox Software Solutions

Market, Sell, and Support Better with Desku’s AI for Envato Authors

Desku: Enhance Envato Sales with AI CRM Solution

A diagram comparing the process of creating a user account in a Shared Inbox and User Inbox.

Shared Inbox vs. User Inbox: Choosing the Right Solution

Understanding Intercom Pricing_ All About Features and Costs

Intercom Pricing Explained : Plans, Costs, and Value for Your Business

An image of a woman pointing at a screen with a shared inbox calendar on it.

What is Shared Inbox? Exploring the Types of Email Inbox

Email Management Strategies

12 Proven Email Management Strategies | Boost Productivity

How to create a distribution list for managing a team's shared inbox.

Shared Inbox vs. Distribution List: Finding the Best Fit

A woman is pointing to a list of tasks on an orange background, emphasizing the importance of email organization.

8 Best Ways to Manage Your Email Inbox Like a Pro

An image of a man with a megaphone and an envelope delivering an email marketing message.

Top Email Marketing Statistics: Ultimate Guide for 2024

A customer service team utilizing a shared inbox tool to provide the best shared inbox experience for their customers.

How to Set Up Shared Inbox for Teams with Desku | Quick Guide

A woman is using a shared inbox tool on her laptop and giving thumbs up.

The Top 5 Advantages of Best Shared Inbox Software

An image showcasing a woman's excellent customer service performance as she confidently holds a cell phone, with a captivating circle of stars encircling it.

Boost Customer Service with a Shared Inbox: 6 Benefits for Efficiency

An effective FAQ page with a woman on a blue background, pondering a question.

Crafting an Effective FAQ Page | Top Examples: Twitter, YouTube, McDonald

A woman using Saas Help Desk Software on her cell phone in front of a cloud.

Best SaaS Help Desk Software 2024: Reviews & Ratings

Two people conducting customer experience analytics at a desk with a laptop in front of them.

Comprehensive Guide to Customer Experience Analytics

Best ecommerce crm

Boost Growth with Top Ecommerce CRM Software | Expert Guide

A blue background with a robot equipped with AI in customer service on it.

AI In Customer Service: The Power of AI and Chatbots in Customer Service

A woman is holding a laptop, working on her social inbox, and giving thumbs up.

Social Inbox Mastery: The Ultimate Guide to Social Media Management

Best OMS Guide 2024: Choosing & Mastering Order Management

An image showcasing the message displayed on a tablet, highlighting the key features of Enterprise Help Desk.

8 Essential Features Your Business Helpdesk System Can’t Miss in 2024

Shopify now offers a new social login app that allows users to easily sign in using their social media accounts. This feature greatly enhances the user experience and simplifies the registration process on the Shopify platform

Top 6 Shopify Social Login Apps for Increased Sales in 2025

Customer Acquisition Costs

How to Reduce Customer Acquisition Cost?

Discover how to use Whatsapp on your phone and unleash the power of auto reply.

How to set an auto reply for WhatsApp in 2025?

An image showcasing a woman's excellent customer service performance as she confidently holds a cell phone, with a captivating circle of stars encircling it.

Customer Service Success: KPIs and Strategies

A website chatbot with a woman talking on a phone.

10 Ways to Boost Efficiency and Functionality of Website Chatbot

A woman is holding a tablet showing a smiley face, creating a positive customer experience.

Top Strategies for Delighting Clients: Mastering Customer Experience

A man sitting on the floor with a laptop in front of him, using the Best Help Desk Ticketing System.

12 Best Help Desk Ticketing Systems | Top Picks by Experts

benefits of chatbots

Best WordPress Chatbot Plugins for Better Customer Service in 2024

Whatsapp bot designed for messaging and communication.

15 Benefits of Integrating a WhatsApp Bot into Your Business

WhatsApp marketing campaign examples with a user interface (UI) that emphasizes simplicity and ease of use.

Top 10 Successful WhatsApp Marketing Campaign examples

Comparing SMS marketing to WhatsApp marketing.

SMS vs. WhatsApp Marketing: Choosing the Best Strategy

Red Background with a Whatsapp Message Scheduler.

How to Schedule WhatsApp Messages?

A woman is standing in front of a computer screen displaying various icons representing the best shared inbox tools.

Top 10 Shared Inbox Tools for Superior Team Collaboration in 2024

The best Whatsapp marketing software - a green circle with different icons on it.

10 Best WhatsApp Marketing Software | 2025

A red background with a whatsapp QR code.

How to Create a WhatsApp QR Code for Your Business? Step-by-Step Guide

A woman is looking at social media icons on a blue background while exploring the best Shopify subscription apps.

10 Best Shopify Subscription Apps for Higher eCommerce Revenue in 2025

A woman is pointing to a green background with various social media icons related to the best AI chatbots.

11 Best AI Chatbots For Business Needs To Consider [Our Top Picks]

A screenshot of a computer displaying an automated Ecommerce business process.

How to Automate Your Ecommerce Business in 2025

A hand holding a magnet on a blue background, demonstrating effective customer retention strategies.

What is Customer Retention? [11 Proven Strategies]

A screenshot of a help desk dashboard displaying common problems and their corresponding solutions, represented by a number and a bar graph.

7 Help Desk Problems Solved: Easy Solutions to Implement

Marketing Automation CRM

Top 11 Marketing Automation CRM for Small Businesses

Solve Customer Service Challenges for E-Commerce Success

A man is pointing to a chat app for customer service on a blue background.

Chatbots for customer service: What is + How to Use it

benefits of chatbots

13 Key Benefits of Chatbots – Boosting Customer Experience & Efficiency

A woman using a live chat feature on her phone.

What is Live Chat Support? Guide to Improve Customer Engagement

A circle of Shopify icons in a vibrant green background, showcasing the best CRM for Shopify.

Best CRM for Shopify : Boost Your E-commerce Success in 2024

A woman is pointing to a green background showcasing various apps, including the best Zendesk alternatives.

10 Best Zendesk Alternatives for Customer Service in 2025

Green-themed Whatsapp automation.

How to create Whatsapp Automation? Step-by-Step Guide

A mobile app with a Chatbot and a smiley face.

How can you improve customer engagement with Chatbot?

An orange background with a person in a headset showcasing chatbot marketing.

Chatbot Marketing: Benefits, Strategies, and Trends for 2024

A woman is holding a phone in front of a green background while using one of the best Ecommerce Website Builders.

11 Best Ecommerce Website Builders for Small Business [Free + Paid]

A mobile app with a Chatbot and a smiley face.

Dark Secrets You Need to Know About Social Media Bots in 2024

A woman holding up a sign that says the best Woocommerce CRM.

13 Best WooCommerce CRM To Grow Your Store In 2024

A man is pointing at a computer screen displaying numerous websites, including the best knowledge base software platforms.

Best 11 Knowledge Base Software for Efficient Customer Support in 2024

A tablet with an orange background displaying a helpdesk ticketing system message for small business.

The Ultimate Guide to Helpdesk Ticketing System for Small Businesses

Best Intercom Alternatives & Competitors

13 Best Intercom Alternatives & Competitors ( Updated 2025 )

An image showcasing the message displayed on a tablet, highlighting the key features of Enterprise Help Desk.

8 Must-Have Features for Enterprise Help Desk Software

Desku’s Raised Pre-Seed : Shaping the Future of AI-Powered Customer Support

An image of a robot with headphones and a text message, enhancing the ecommerce customer experience.

15 Strategies for Improved Ecommerce Customer Experience

Ultimate Helpdesk Software for Whatsapp and tablet on an orange background.

Desku 2.0: The Best Helpdesk Software for Customer Support

Learn how to change your regular WhatsApp account to a business account and connect with customers effectively.

How to Change WhatsApp to Business Account?

A hand holding a tablet with icons representing the best Shopify inventory management apps.

Top 08 Shopify Inventory Management Apps for 2025 | Features & Pricing

A mobile app with various types of messages on it, including reasons to use a chatbot builder.

What is Chatbot Builder: 12 Reasons to Use One in Your Business

WhatsApp Messenger is a versatile messaging application that allows users to send text messages, make voice and video calls, share media files, and engage in group chats. With its user-friendly interface and wide range of

Top 10 WhatsApp Business Greeting Messages for 2025

Choosing The Cloud Helpdesk Software

The Ultimate Guide to Choosing the Right Cloud Helpdesk Software for Your Business