Our Blogs

Hey there! Welcome to Desku's Blog Hub. If you're passionate about Customer Support, Ecommerce, or Chatbots, you've landed in the right place. We've put together a collection of articles that are more than just reads; they're resources. We aim to offer you real, actionable advice that you can apply to your business today.

Latest Blogs

Upsell in ecommerce business concept explained through roman culture.

How to Upsell in Ecommerce [ 7 Best Upsell Strategies to Follow ]

Know About Average Response Time [ Calculation + Ways to Reduce It]

What is Average Response Time [ Calculation + Ways to Reduce It]

Learn about ticket deflection and discover strategies for achieving it.

What Is Ticket Deflection and How to Achieve It?

Utilizing ChatGPT for customer service, explore 12 essential applications for 2020.

Using ChatGPT for Customer Service: 12 Essential Applications for 2024

Top ATS - Best Applicant Tracking Systems | expert reviews & features.

Best Applicant Tracking Systems (ATS) 2024: Expert Reviews & Features

Discover the top 10 Shopify live chat apps to watch for in 2020.

10 Best Shopify Live Chat Apps to Look Forward in 2024 [Pros + Cons]

Basics of IT Operations Management (ITOM) explained

Basics of IT Operations Management (ITOM)

Discover the definitions, benefits, and examples of enterprise search for 2020.

Enterprise Search Explained: Definitions, Benefits & Examples for 2024

A picture of a group of people in front of a building, showcasing Best Practices in customer communication.

Customer Communication Guide: Examples & Best Practices

Do you know these 5 smart ways to tackle the Ecommerce industry?

A Guide on Ecommerce Inventory Management [ 5 Ways to Manage It ]

People first learn to get the best customer service with comprehensive access.

Customer Service Operations: A Comprehensive Expert Guide

ai transforming business operations

How AI Workflow Automation Is Changing Businesses?

A group of people standing in front of a building with the words tell me about cryptp and a the ultimate guide, powered by ChatGPT for SaaS.

ChatGPT for SaaS : The Ultimate Guide to Using Generative AI

7 Best Practices for E-commerce Email Marketing

A group of people at a table analyzing customer service metrics.

Top 15 Customer Service Metrics and KPIs for Better Customer Service

What is Proactive Customer Service?

What Is Proactive Customer Service? [Importance in 2024]

A painting capturing the lively scene of children engaged in play outside a building.

Top Customer Service Tips to Boost Satisfaction in 2024

Customer Service Trends 2025: 15 Essential Insights

Discover the best live chat apps for effective customer support.

Best Live Chat Apps: 9 Amazing Choices for Customer Support

HelpDesk Automation Guide

HelpDesk Automation Guide: [ More Efficient and Cost-Effective ]

Let me guide you on how to write customer service policies.

How To Write Customer Service Policies [Examples + Benefits]

What are ways to prioritize customer service requests effectively?

9 Ways to Prioritize the Customer Service Requests

It's difficult to understand the importance of calculating cwm.

How to Calculate Gross Merchandise Value [Definition + Importance]

outsourcing customer service

Outsourcing Customer Service : Pros, Cons, and Essential Tips

A man in a roman costume is delivering an ecommerce launch checklist to another man.

The Ultimate Ecommerce Launch Checklist for Business Growth

WHAT IS FRESHDESK?

What Is Freshdesk [Features + Pros and Cons]

Utilize return management software for efficient handling of customer refunds in your business.

9 Top Return Management Software for Your Business in 2024

evaluating customer service teams

How to Evaluate Customer Service Teams and Boost Satisfaction

What is WISMO?

What Is WISMO and How to Reduce Requests [7 Best Ways]

A woman and a boy sitting at a table, receiving pre-sales support.

Pre-Sales Support: Definition, Benefits, and Performance Tips

reduce shipping costs

8 Ways to Reduce Shipping Costs Strategically and Boost Your Savings

A captivating image featuring Jesus and a woman, showcasing the spirituality and connection between them.

11 Best BigCommerce Apps to Escalate Ecommerce Business in 2024

We are here to tell you about how you can improve your customers' performance through customer support incentives.

9 Customer Support Incentives for Business Success in 2024

Ecommerce Product Organization

What Is Ecommerce Product Categorization: Everything You Need to Know

Jesus is addressing a group of people about Freshdesk pricing.

Freshdesk Pricing Explained : [Plans + Billings + Addons ]

An ecommerce painting capturing a niche group of people sitting around a table.

How to Find an Ecommerce Niche in a Few Easy Steps?

A conversational painting depicting a group of people engaged in dialogue.

6 Conversational Customer Service Types in Ecommerce Business

Ways to improve ecommerce customer retention.

How to Improve Ecommerce Customer Retention Rate [6 Best Strategies]

A painting showcasing a group of people engrossed in deep conversation around a elegantly set table.

Time to Resolution: [What Is It + Measurement + Ways to Reduce It]

A painting of a group of people in front of a building showcased on an ecommerce platform.

Beginner's Guide to Ecommerce Tech Stacks for Business

Post-Purchase: A painting depicting a group of people sitting around a table, creating a sense of connection and companionship.

Boost Sales with Effective E-commerce Post-Purchase experience Strategies | Top Tips

An ecommerce painting showcasing a lively conversation between a man and a woman.

Ecommerce Churn Rate: How Measure and Reduce It in 2024

Ecommerce Growth Strategies: Unlocking the Best Strategies for Your Business

11 Ecommerce Growth Strategies to increase revenue in business

A painting depicting a group of people engaged in discussion around a table.

How to Write an Angry Email Professionally [8 Templates to Follow]

10 website chatbot examples in 2024 enhance customer engagement.

10 Website Chatbot Examples in 2024 [Boost Customer Engagement]

How Customer Retention Elevates Your eCommerce Store?

Discover the swift method to change your Shopify store name effortlessly.

Quick Guide: How to Change Shopify Store Name Successfully

A hand holding a tablet with a piece of a puzzle on it, connecting to Instagram with Shopify.

Learn How to Connect Shopify to Instagram: A Step-by-Step Guide

A pair of hands holding a tablet with a TikTok Pixel on it.

Easy Guide to Add TikTok Pixel to Shopify for Success

Looking for an expert's guide on setting up a Shopify Store? Wondering if you need an LLC for your online business? Look no further! Our comprehensive guide will walk you through the process and help

Do You Need an LLC for Shopify Store: Expert’s Guide

Is Zendesk Worth It? The Complaints Small Teams Must See

Learn how to remove the "Powered by Shopify" attribution from your website.

How to Remove Powered by Shopify on Your Website and What to Change Instead

A circle of assorted Shopify icons showcasing various Shopify apps.

36 Top Shopify Apps for 2024: Boost Your Store’s Performance

Best Shopify Themes for Business Success

8 Best Shopify Themes for Your Business’ Success

Is Intercom review Chatbot Platform Worth Your Money?

Intercom review: Is Intercom Platform Worth Your Money in 2024?

Beware 9 Zendesk negatives that you'll hate.

BEWARE: 9 Negatives of Zendesk (Cons) you’ll hate!

Learn how to effortlessly create flawless Shopify customer accounts with this simple yet comprehensive guide.

How To Create Perfect Shopify Customer Accounts: Easy Guide

Customer engagement is a pivotal aspect of any business, and comparing the effectiveness of Intercom and Desk.com in achieving this goal can provide valuable insights. Both Intercom and Desk.com offer robust customer engagement solutions

Customer Engagement: Desku vs Intercom – Who Delivers More

Get insightful Pros and Cons before buying an Intercom Subscription.

Pros and Cons Of Intercom Subscription

The best SEO app for Shopify to increase traffic flow faster in 2020.

7 Best SEO app for Shopify: Increase Traffic Flow faster in 2023

Looking for the best Shopify review app? Look no further! Our app is highly recommended as the best review app for Shopify in 2020 and 2021.

11 Best Review Apps for Shopify in 2025

Expert's guide to the best ecommerce order management systems in 2021.

Top 9 Ecommerce Order Management Systems | Streamline Your Order Process

Discover the top 14 landing page builder apps for Shopify.

9 Best Landing Page builder Apps for Shopify

Guide to Canceling Zendesk Subscription

How to Cancel Zendesk Subscription: Know in 6 Minutes

Migrating from Zendesk to Deku can transform your support leaving behind the limitations of traditional helpdesk platforms.

Why Migrating from Zendesk to Desku Can Transform Your Support Team

Read Zendesk reviews to gain valuable insights about the platform.

Zendesk reviews 2024: What customers complain and love

How desku's analytics benefit your Shopify store

How Desku Analytics Benefit Your Shopify Store?

Do you need a business license to sell on Shopify? Find out if a business license is required for your Shopify store.

Do You Need a Business License to Sell on Shopify? (Full Guide)

Does Shopify provide tax documents?

Does Shopify Provide Tax Documents: Shopify 1099 Form

A visually appealing isometric image of the word uix on a blue background, highlighting the importance of UI/UX in a customer service software.

Importance of UI/UX in a Customer Service Software

A hand holding a tablet with a puzzle piece on it, demonstrating the connection between Shopify forms and HighLevel.

How to Connect Shopify Forms to HighLevel: 6 Minute Guide

This guide provides step-by-step instructions on adding a video to the Shopify video banner section.

How to Add video to Shopify Video Banner Section?

Shopify Plus Pricing

Shopify Plus Pricing: Is Justice Done to Ecommerce Owners?

How to Put Icon Images in Shopify Footer: Expert’s Guide

Are you planning a migration from Magento to Shopify? Use this comprehensive Magento to Shopify migration checklist to ensure a smooth transition.

Magento to Shopify Migration Checklist: A Step-by-Step Guide

Discover a simple guide to seamlessly integrate your Shopify products into Google Merchant Center.

How to Add Shopify Products to Google Merchant Center?

Shared mailbox vs distribution list: Learn the difference between a shared mailbox and a distribution list.

Shared Mailbox vs Distribution List : What Are the Differences?

A hand holding an instagram app on a tablet, demonstrating how to link Shopify to Instagram.

How to Link Shopify to Instagram: Know in 4 Minutes

A pair of hands holding a tablet featuring an Apple Pay puzzle piece on a Shopify store.

How to Add Apple Pay to Your Shopify Store: Step-by-Step Guide

An email with a person providing customer feedback accompanied by a star and a smiley face.

Collecting Customer Feedback: Methods & Impact on Growth

Two people sitting at a desk at a computer, discussing strategies for building a customer service team.

How to create a top customer service team: Top Strategies for Success

Best Hubspot Alternatives

Top 11 Budget-Friendly Best HubSpot Alternatives for 2024

A man and a woman standing on top of a bar chart, discussing how to reduce returns in e-commerce.

Top 10 Tips for Reducing E-Commerce Returns

customer feedback email templates

10 Ultimate Customer Feedback Email Templates [Copy Examples]

what is customer engagement

A Guide to Customer Engagement Strategies & Benefits

Customer Acquisition Tools

Top 8 Customer Acquisition Tools to Boost Your Business Growth in 2024

customer engagement score

5 Best Ways to Calculate Customer Engagement Score for Business

An illustration of a woman holding a mobile phone with icons on it, demonstrating customer engagement strategies.

Top 10 Customer Engagement Strategies for 410% Business Growth in 2024

A person is enthusiastically jumping up and down in front of a laptop while experiencing firsthand how chatbots improve customer experience.

How Chatbots Improve Customer Experience in 2024? [5 Best Reasons]

A circle with a variety of icons, including a shopify and help desk app.

9 Best Shopify Help Desk Apps for 2024 [Features + Benefits]

AI tools for Ecommerce business

Top 11 Game-Changing AI Tools for Ecommerce Success in 2024

Top 11 Best Customer Service Software in 2024 – Ultimate Guide (2)

11 Best Customer Service Software Platforms for 2025

A cloud with a shopping cart on top of it, highlighting the benefits of live chat for ecommerce.

10 Impressive Benefits of Live Chat for Ecommerce Business

An image of a mobile phone with a multitude of icons flying out, showcasing its wide range of ecommerce and live chat capabilities.

Top 13 E-commerce Live Chat Solutions for 2024

Discover Zendesk Features and its Pros and Cons: 2023 Edition

Explore Zendesk Features in 2024: [Features + Pros and Cons]

customer engagement software

10 Best Customer Engagement Software for 2024 | Top Picks

Bolddesk Alternatives

Best Bolddesk Alternatives: Top 10 Competitors for Your Software Needs

Drawbacks of Zendesk

Drawbacks of Zendesk and It’s Complex Customer Experience

An ecommerce customer service representative attentively working on a computer with an arrow pointing up.

Top 11 Ecommerce Customer Service Best Practices to Implement

A circle featuring the word ecommerce.

Top 9 E-commerce Customer Service Tools for 2024